Aloha VIP Tours Inc

"Don’t book Aloha VIP Tours for an airport transfer unless you want to end up paying for an Uber to get there. We came down to our hotel pickup and drop off area at 9:31am (pickup was at 9:30 so to be fair we were 1 min late) and did not see a pickup vehicle at all. Called in and said that they left because we weren’t there. Our hotel valets said they saw a vehicle stopped on the street that might have been them but they left before we arrived at the curb and never drove into the pickup circle. When we called in to aloha vip tours, they said that we missed the ride and were on our own. Not sure how we were supposed to find them if they never pulled in to our hotel pickup curb even if we were ten minutes early. Extremely unhelpful customer service that literally said “you’re on your own”. We ended up paying for an Uber anyway."

"I'm literally writing this on the way to the airport on an Uber. To say that I'm disappointed is an understatement, I booked this through Costco Travel so I thought they would choose a reliable agency to partner with. Apparently not! Upon arrival no one was there for pick up. I called multiple times but no one answer. Before departure I called a day in advance to confirm my pick up and they told me to wait at 4am in the lobby. No one's there to pick up again and I waited 45 minutes before calling an Uber. No one to contact because outside their business hour and no call or text from their end. Avoid this at all cost, just call an Uber to save time and energy."

"Really don’t get where all the bad reviews are coming from?! I booked through Costco, and had a great experience. Everything went as planned. Got picked up from the airport and the resort right on time. Got greeted with a Lei! Our driver was very friendly gave us some recommendations and tips throughout the ride. So If you’re reading this I suggest you just relax and hang loose! You’re on vacation in beautiful Hawaii! Everything will be okay."

"Booked through Costco travel. Terrible experience both on arrival and departure. No idea how Costco picked them as a travel partner as they are no never near Costco quality. We had a flight change coming in and looks like they had no update on the flight changes and they tried to charge us 25$/person for no show up. Of course we did not pay for a service we never received. We were only hoping departure will be ok but no surprises there either. They did not plan to pick up due to the arrival problem and nobody called us to inform until we called them several times (and they close at 4 pm!). We had to take Uber for both rides. They did not care about customer experience and were rude while talking to them. Costco should really reconsider their partnership with them."

"Our hotel and airport transfer was reserved with Aloha VIP Tours through Costco travel. I was a bit nervous due to the mixed online reviews, but Aloha VIP Tours came through for us on our trip to Oahu. Just remember to call 7days in advance to confirm pick up, and at least 24 hours before departure to confirm airport transfer, and arrive early for your departure meeting spot. Note that this is not a private minibus shuttle since they service multiple hotels in the area , so you can expect multiple stops along the way. We had 5-6 stops to get to our hotel, so it was a good 45-50 minute scenic route for us. I was aware of the fact, though, so I let my party know. The departure was much quicker with only 3 stops, so we made it to the airport within 30 minutes."