Hawaii Tour Experts 2133 Kalākaua Avenue, Honolulu, HI 96815

"We booked two tours, turtle snorkeling and sunset cruise with this company and both were a flop. The boat for turtle snorkeling didn't even try to snorkle for turtles (Paradise Water Sports) and instead just floated in freezing water with a trampoline and the dinner cruise was completely uneventful, the food was OK."

"Sent an email email with details, also called booking line multiple times and spoke with tour booking agent, no one able to assist or respond. Booked a Luau based on expectations set from luau vendor and booking agent, package received was NOT what we paid for, in regards to food, activities and other services. No communication prior to event that things changed... we purchased the high end package and received low end product. Entertainment by the performers was good. Little else was. Really disappointed."

"Went to the ka’moana luau and was not satisfied with our purchase. Our tour bus was 35 min late and when we got there our seats were not what we paid for. We paid for celebrity seating which was a joke, there were cheaper seats sitting in the area that was we paid 75 more for. The drink line was 15 min wait each time and they would only let you get one drink at a time. Which were 4oz cups. The food was the biggest disappointment. Was cold and not much flavor. We have been to luau’s before and this was by far the worst one. The only good thing at this luau was the show was just ok. We will not be going back to the Ka’Moana at sea life park again."

"Wish I could give them 0 stars. I sat through the presentation and got discounted luau tickets for the following week. Due to Covid everything was canceled. I purchased the first week on March. Tomorrow is September 1st and I have not been refunded! After disputing the charge, someone from the company called me 2-3 weeks ago and promised a refund within 3-4 days. Still nothing. It’s hard to get in touch with anyone. Of course the island shutting down isn’t their fault (which is why I’ve been extremely patient) but it has been almost 6 months now and I have no tickets and no refund. Do not recommend"

"Great deal and service for me and my family. I recieved a wonderful price for 4 of us to go on a Waikiki Segway tour, the Diamondhead Luau, and Extreme Parasailing. I saved a decent amount. I would definitely recommend their services. Thanks to Deztin for your helpfulness."