First Hawaiian Bank Kona Branch 74-5593 Palani Road, Kailua-Kona, HI 96740

"Constantly changing hours and closing early along with being overcrowded and understaffed. It's very difficult to cash a check sometimes they put unnecessary long holds on my money when I do transfers. I had to cancel a trip to the mainland because they wouldn't clear my check for 2 weeks. They're closed now on Saturday and close early on Friday islandwide. Zero stars if it was possible"

"Founded in 1858 and seemingly stuck in 1858! The lines are horrendous -- the wait time is an exercise in futility or patience depending on your world view. One wonders if such a place was devised to inflict maximum suffering to those of us trying to endure another day."

"Bank opens at 8.30a.m. I went in the line 8.15 am and was 6th person in the line. When the bank opened 4 tellers were available. It took me 15 minutes to get to the teller. I noticed that tellers can not do any transactions without manager's approval and this gets the line stretched out longer and longer. I deposited my paychecks, which was less than 3K and the teller had to get manager's approval! Checks were from their own bank. I understand that if I asked cash back then manager would have to approve it. It is crazy! Not a tellers fault. She said that she has $ amount limit she can transact. When I turned around to leave the line was way out of the door! I have banked there 20 years and it is really bad times there right now. Debating if I should change banks."

"FHB in general the lines go the door. If you sign in for service anticipate waiting 2 or more hours to see the one person providing account services. They have comically low cut offs for transfers. The outgoing message for phone service says waits will be longer than usual this is a lie as the waits are always long. Currently at 10am this line is 5 people out the door."

"They are slower then molasses, I think it's time to change banks. 3 to 4 tellers in one window. After a 3 day close the line is out the door and only 2 to 3 Windows open. After 20 min they finally open a 4th window. Now there have 2 tellers at each window looks like everyone is training. So it turns out New system with a lot of bugs. They don't seem to care if anyone has a hard time standing, no help for hadicap 47 min in line no one ask. The teller doesn't know how to process a payment. 63 min later I'm finally done. This was crazy the line is still out the door."