The UPS Store

"First and last time to come in this spot First step to the store have kids running around l don't mind but make Brand image look bad next l asking for printing the lady with long black hair with eyeglasses said sent to this email and l did it one time and asking that she get it or not she answer me back with no energy and told me to wait while l waiting they talking make fun together so loud feel like home not business at all after 5 min later no one in the store trying to help or doing something that they job should do until l try to asking 2-3 times have other lady asking me what my email name when l answer back she laughing this so rude and resist l can't believe this lady make fun of my name also l asking her back "are you manager?” she point to other lady sit on the floor behind while playing with kids after that she asking me why l asking for manager l said no one here trying to helping me not finish my words lady with eyeglasses cut my conversation wth a bad mood and told me to get out and grab my printing at the back no need to pay!! What!!! I told them l’m coming to use a service and l don't have anyone try to helping me that's why l’m asking for review to manager l don't want to get free!!! Even manager standing with a poor face no service mind told me to grab my print and get out but l confirm them to pay before left so bad terrible experience don't recommend Ps.If you running business like this is not a good way also if l’m the owner here l definitely don't hiring them and hope you guy take class about how customer service should do before working! Warning!! Terrible spot *758 Kapahulu Ave Ste 100, Honolulu, HI 96816*"

"This location is absolutely the best most accommodating, knowledgeable and friendly UPS station / store that I have ever experienced. That includes California, Nevada, Colorado, Oregon,... Amazing."

"Following a terrible experience at the UPS Store on Makaloa St (ref my review on that store), I drove to this location to return my two Amazon shipments. The staff graciously and efficiently helped me in a matter of minutes, and I was on my way. This UPS Store will get my future business even though it is a bit further of a drive. Great customer service!"

"This is the best UPS store for customer service I have ever been in! Josh was particularly helpful and made some great suggestions for my needs while traveling. I cannot thank him enough!"

"EDIT: I guess it's my fault for going to a store to find the standard procedures. As shown in the response. all the 1-star rating are true about this store's customer service. Calling customers liars and using negative TONES (as my review stated) to give snide remarks. 1 star rating STANDS I'm convinced all these 5 stars are fake. Walked in inquiring about a package that was "attempted" a few days ago and was greeted with "What are you stupid" tone They said, follow the paper. Now I've left the paper and lone behold it's been 5 days and still no package. Cancelled it, and now I'll order it through someone who uses USPS or FedEx. UPS literally is trash at communicating."