Westwood Apartments 401 College Drive, Reno, NV 89503

"My daughter lived like 3 or 4 months in one of these apartments back in 2021. Carpet was soiled with cat urine, bathroom ceiling was moldy, blinds were broken, kitchen was greasy and filthy. Manager said that was my daughter’s responsibility even when my daughter just moved in. So she cleaned ceilings , walls and baseboards and kitchen. The other girl who was already living there in the other bedroom, did her best shampooing the carpet but it wasn’t successful. When we asked the manager to paid for carpet cleaning or to replace it he said NO, “ that is your responsibility” since your daughter already signed the Renting agreement. So we decided to paid for professional carpet cleaning with no success because the smell was pungent. It was a nightmare for my daughter . For her mental and physical health she left the apartment. Horribly management."

"4 year review. Pros and cons, saying it how I see it. Pros: The property manager has taken great initiative to ensure this place operates well in most cases, especially the COVID circumstances. One of the main reasons I love living here is the fact that there is not several layers of management and harsh oversight. It's simply one manager, if you have an issue, send him a text and he will take care of it. He compared to the previous manager and previous apartment experiences, night and day. Also I have seen a great initiative with the hiring of 3rd party companies to take care of large maintenance projects, like roofing and sound proof window installation, pool fixes and general landscaping pine needles upkeep. I'm pretty happy about that. My neighbors are also great. A little mix of everything friendly and the more tame college students. Also accessibility to everything is prime. UNR, Rancho, Downtown, McCarren, the freeway. Cons: Prices keep rising which seems like a common trend in this neighborhood. With each increase I expect the unfinished maintenance to start going down but that doesn't seem to be the case. Idk maybe I've been here so long I notice too many little things. Car port parking lights are burnt out all over the place. Laundry machines issues persist for long amounts of time. Strange crop circle like piles of furniture and garbage appear in the landscape. Pool issues for two years (I blame covid for this year). Broken glass a few feet short of making it into the dumpsters."

"We were no-fault evicted a month before graduation. We always paid our rent on time, had no complaints from neighbors. Brooke Unger, the landlord, refused to continue with a month-to-month lease, or show any mercy to wait until after graduation. Apartment ended up relisted for $100 more a month. Stay away. Even if you avoid the eviction, appliance repair times take forever. Brooke Unger will use a no-fault eviction as a mechanism to evict tenants that complain politely about broken appliances not being fixed for four months. Dishwasher broken and leaning out? Too bad. Gonna have to be put "on a list" and promptly forgotten. Remind her once a month? She gets her eviction trigger finger ready. We were always polite with her, we weren't the kind of people to start shouting randomly in the office and be mean. That's counterproductive. Apartments are also fairly moldy and old, so it triggered nasty morning allergies for me. Two hours of straight sneezing every morning. This is despite vacuuming and keeping the place clean. One cheap blind fell? $50. You want your air filter replaced? Enjoy unscrewing a floorboard into the world's tiniest crawl space, sliding into it, pulling the old one out, and replacing it with your own. They won't provide them, which is unusually stingy, even for cheap apartments. Despite that, it would've been tolerable, if it weren't for the awful management. Management can either make or break the place. Stay elsewhere."

"We lived here for about 9 months starting from about the middle of 2014. The only reason I can give this place even one star is because I was released from my lease agreement without penalty. We rented a 2 bedroom apartment on the bottom floor. Pros: Two blocks from the University, where a member of the household worked. That's it. That's the one thing this place had going for it. Cons: The concrete foundation is literally crumbling and shifting under the thin carpet installed in the apartment. As you walk, you step up onto one piece of concrete shifted upward and then down onto another piece of concrete shifting downward. The whole 1000+ sq ft apartment is like this. As a result, you have to use thick shims to level any piece of furniture placed anywhere in the apartment. The apartment was very drafty. When fires in California sent over thick smoke into the Washoe Valley, it was as if we were sitting outside right in the smoke. It was not possible to find a way to filter it out. The fact that the foundation is crumbling beneath your feet probably makes the units very difficult to seal anyway, but the windows are all single pane pieces of thin plate glass from the late 60s and 70s. When the wind kicks up, you can feel air moving through the house just about anywhere you go. As a result, heating and cooling ends up being very expensive, and not even all that effective. The architecture must be pretty solid, because the buildings are still standing despite the foundations disintegrating beneath your feet. However, there is no insulation between the units, which means if the unit next door is vacant, you're paying to heat and cool that unit as well as your own. Sound travels readily between two sheets of drywall with no insulation as buffer; it also travels pretty well between two floors that only have maybe six inches buffer between them. If our neighbors were halfway decent, this may not have been so bad. But they partied pretty much around the clock, which brings us to the next con. Upstairs neighbors never slept, and they had two dogs that turned the house into a dog run throughout the day. I worked a night shift, and so had to do whatever it took to sleep during the day. On my off days I took care of our new child during the days and tried to sleep as best I could during the night. Upstairs, a TV blared from each bedroom and the living room every minute the tenants were home. They constantly had parties up stairs that involved people stomping into and out of every room and closet above us all the way until the morning sun rose up and put the vampires into a brief period of stasis. Because of their vantage point, they could see if someone from the manager's office was headed in their direction, so complaining only meant having the manager come out to a completely quiet unit upstairs, and once the manager went back to the office, the chaos ensued. It was hopeless. They apparently moved heavy pieces of furniture around all day and all night; this, or they setup a bowling alley and drank and bowled concrete pins as often as they pleased. It was completely unbearable, and the only sleep I got from the time we moved in to the time we left was after we moved out. The adjoining unit next door harbored a couple of sisters who felt that finally being away from their parents meant that they should drink, party and have sex until one or more of these activities put them into an early grave. They spent their evenings blasting video games on their apparently very nice sound system. When they weren't doing this, they were fighting with their boyfriends--great colossal battles between shrieking winged harpies and drug addicted trolls that would involve doors slamming, glass shattering, walls being slammed into, yelling, crying and pleading deep into the wee hours of the night, and rough, loud make-up sex when it was all over. Unfortunately I'm out of space, or the story would continue. I'll just point out that while I was there the place went through three different managers, yes within a 9 month period."

"This apartment complex has gotten several negative reviews, and this can probably be attributed to poor management and high manager turnover over the years. I viewed these apartments 2 years ago and was turned off by the manager at the time, who was late to our meeting, disheveled, and hung over. However, I gave the complex a second change this year, and had an excellent experience with the manager. She was professional, on time, consistent, and kind. And so, I decided to move in. Since I've lived here, any maintenance requests have been taken care of in a timely and professional manner. The pool is always clean, the laundry machines all work, and the facilities are nice and well-kept. Neighbors are quiet and friendly. Also, you get a lot of apartment for the rent price, and appliances are replaced when they stop working."