American Savings Bank 45-1144 Kamehameha Highway, Kaneohe, HI 96744

"Long overdue review. Just want to personally thank the staff there in Kaneohe, especially Personal Banker Chad DeCosta. My family was looking to take a home equity loan right around the time the Federal Reserve was looking to start the interest rate hikes. Mr. DeCosta was patient walking us through the process and later helped us convert our HELOC loan to a fixed rate loan (2.75%) before the Feds string of interest rate hikes. When I look at the interests rates now (2024) I feel extremely blessed because there’s no way we could afford the high rates today. Thank you ASB Kaneohe and Mr. DeCosta for all your help over the years."

"Assistant Vice President Chad DeCosta's level of customer service was not what you expect of someone with that title. My bank card was turned in and he emailed me to let me know. When I called back I requested for the card to be canceled he said "No you'll have to come in" I asked again to cancel because if I pick up my card I don't know if anyone took my card number down and once they release the hold it can be used. Chad said "do you have online banking, did you see any unusual charges" umm no cause there is a hold on my card, my concern is after the hold is released. I asked again to cancel and issue a new card he again said "No I'm not doing it over the phone ypu need to come in" I told Chad if I call Customer Service they are able to cancel the card and issue a new one. Chad's reposne was "Well I'm not going to do that for you over the phone" I called customer service and it took them less than 5 minutes to help me. They canceled and issued a new card. My call with customer service was faster than my conversation with Chad. Customer Service also said that they recommend canceling the card because we don't know if anyone else has the number. Chad had no concern what so ever. Poor customer service on his part, very rude."

"Amazing customer service and super helpful. I came in to get help to write a check and I had Marc, not sure if I spelt his name right but was very thorough in explaining the check process as I was new to writing checks. Gave me options of a welcome pack along with explaining what was included in other packs. 10/10 would come back for help in the future."

"This Bank has really nice people working there, they are friendly and helpful. It is very clean and neat, has plenty parking and a drive thru ATM. Easy to see the Bldg and get to from 2 main roads in Kaneohe, Kam Hwy. And Kahekili."