H&R Block
98-199 Kamehameha Highway, Aiea, Hawaii 96701
About the Business
H&R Block is a renowned accounting and finance institution located at 98-199 Kamehameha Highway in Aiea, Hawaii, United States. With a team of experienced professionals, H&R Block offers a wide range of tax preparation, financial planning, and accounting services to individuals and businesses. Whether you need help with filing your taxes or managing your finances, H&R Block is dedicated to providing expert guidance and personalized solutions to meet your financial needs. Visit us today to experience top-notch financial services in a convenient location.
Photos
Contacts
98-199 Kamehameha Hwy Ste A-5, Aiea, HI 96701, United States
Opening hours
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 17:00
Sunday:
Closed
Reviews
"Trina is simply the best! I have relied on her outstanding customer service and professionalism for over 15 years! Mahalo for ALL you do!"
"My parents have been doing their taxes here for years and have always been satisfied.....I keep taking mom back so that she gets the peace of mind that she needs and that she's sure that the job gets done properly....."
"Charlene was very rude and also openly gossiped about other customers. Don't go to Charlene if you want to keep your personal information private"
"Not sure what happened this year but it was AWFUL! Dropped my physical documents at the beginning of April with my usual tax pro Bennadine. Didn't get a call or any sort of communication.. Called the evening of April 17th wondering if they had been completed or if I needed to file for an extension, but no one answered so I left a message. TAX DAY- I called first thing in the morning, receptionist said it looked like I was "on the list to be called back today". Still no call...So i followed up before they closed that evening, was told "she'd let Bennadine know that I called again." April 19th- Tried to call again but was diverted to the Pear Kai office and was told that now the Kailua office was closed, so the documents from them would be transferred to them next Weds. No answer as to why I hadn't been told my taxes wouldn't be done in time. April 27th (the next Thurs)-I called the office again. Was told that they actually weren't getting the Kailua office documents and to call the other town offices the next day. April 28th- Called the Ala moana office, told "call Dillingham tomorrow" April 29th-12:07pm Called Dillingham, was told I would get a call back. 6:00pm..still no call so I called them, so I tried to call but found out that they would be closed until the following Tuesday!!(left message). May 2nd (Tuesday)-still no call so I called @12:45pm. Talked with Charlene (a manager) and she said she would look for my documents at Dillingham and also Ala Moana but she needed a day or two. May 3rd- I got a text at 11:58am saying I had a phone appt at 2:45pm (thought someone had finally figured it out!) Nope. waited.....waited... no call. So I called around 4pm and got ahold of Ling Ling, she put me on hold and found my documents (within 10mins) and said she would do my taxes. While I was on the phone with her Charlene called and left a voicemail saying they still couldn't find my documents. No one had the decency to call me and give me an update, or even to let me know that they wouldn't be done in time, AND I had to pay almost $600. Talk about frustrating. I was at the point of tears at one point not knowing why I had been blacklisted. Ling Ling was the only person who actually helped me, but here we are almost a month later and just now filing my taxes with NO answers about what had happened."
"Trina literally made me cry. What happened to treating customers with kindness. She is the straw that broke the camera back, along with a few other reasons, h&r block won't have me as a customer again. I wanted to trust this company, but the last couple years have proved that I wasted the money."
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