The UPS Store 5693 South Jones Boulevard, Las Vegas, NV 89118

"Came here on Sunday (3/24) around 2:40 to do some Amazon returns. A middle aged (50-60 years old?), heavier set Caucasian brunette woman (who I believes name is Dorothea) was incredibly rude. Every comment was off putting and you could tell she absolutely hated her job. Generally I’ve only had great experiences with UPS stores but I’ve never met such a grumpy person, let alone an older woman of her age. She could’ve been having a bad day but she started with the worst tone when I forgot to put the return on the scale first. I showed her my phone with the scan, and she snapped saying “well you have to put the item on the weight scale first.” When I also asked if I could print out a label and the cost she seemed really upset that I asked since she said, “we don’t get paid for overtime” and she said it would cost $2. Honestly $2 is fine but for one black and white piece of paper it seemed like she was 1) doing that on purpose 2) she already seemed like she didn’t want to print it out for me so I just decided not to return or print my package here since although we still had 15 min left she was making it very clear that she was inconvenienced. We finished at 2:44, since I already had all the return QR codes screenshotted but in all honesty, if she hated her job so much, she shouldn’t be in a customer facing role. It really takes nothing to be kind and spread kindness. Hopefully this store can work on improving how they treat their customers. I also hope this woman is at least kinder to her colleagues that work there because being around someone so negative can really impact the entire stores culture and motivation as well."

"Very dishonest new owner he is always trying to upsell me. I ended up leaving and taking my package to a different location and they took it no problem, I’ve had this happen a few times at this location only. I try to avoid this place completely. if you do a scan in morning for Amazon expect that they might forget to give it to ups that day. It’s happened twice and the owner said it’s not his responsibility even though it’s at his store until it’s picked up."

"This store deserves my five-star rating. The service is excellent and the staff are very patient, especially their manager. I had an international package shipped before, but after it was returned, I was not refunded the shipping fee of more than 200 US dollars. I was very frustrated at the time, but I had no choice but to accept UPS's non-refund. Then he sent me an email and said that he had helped me get a full refund. His behavior of helping me really made me happy. I also hope that this store will get better and better, and I hope Denise who helped me will get better and better."

"The store folks seem nice and professional, but the line was out the door. Every time I go in there, which means it’s miss managed or the employees aren’t trained properly or the manager needs to hire more personnel. Also make some items autonomous to where you can have a dropship there’s so many things I see in the 30 seconds I was in there premium go in and buy a couple stamps because the line was an hour long riddle. Me that Batman sorry to be that way, but this is a Vegas Vegas is all about convenience, and if you do not have an opportunity to sell a product within minimum time, then you won’t be in business long voice to text"