U.S. Bank Branch

"Scammers! I was looking online at the benefits offered by different banks for their checking accounts when I came upon an offer by US Bank. They offered a $300 bonus if you opened a new account and deposited $5000 by direct deposit within 90 days. After a few months, I began to ask when I might expect the bonus. I was assured that these things took some time but that I would receive the bonus eventually. Now, after much more time wasted inquiring about this, I was informed that I had not met the terms and would not be receiving the money because of another qualification I never saw or was informed of in my previous inquiries. I feel very much deceived! Considering how the banking business is doing these days, you would think they would want to keep good customers. I will be taking my business elsewhere."

"Always a horrible branch!!!!! 40 minute wait every time I come in. Never enough tellers. The people that sit at the desks and the person behind the frosted glass office don’t help. Terrible customer service and unfortunately it’s the only US Bank in my area"

"I stopped at this branch to inquire about opening a new checking account. I was helped by Severo Hernandez who was very knowledgeable and answered all of my questions thoroughly. After learning of all the benefits that were available, I decided to open a new Smartly Checking Account on the App when I got home and will fund the account when I get paid to finish the process. Thank you Severo for your expert help. I am looking forward to banking with U.S. Bank."

"HORRIBLE BRANCH! I went to this branch to deposit my tax return, written on a check made from the Federal Reserve. The very young teller told me that there would be a hold on it because of the amount. I insisted that this was not necessary as there was no need to worry about the Federal Government running out of money anytime soon. She insisted. Enter Elizabeth Ruiz Vargas who identified herself as a "Senior Banking Staffer." She identified herself as the authority, even after I asked for the Branch Manager. She insisted that a hold needed to be placed on funds. So, I sat in the corner and called the 800 customer service number and explained the situation, where through a series of call transfers, was eventually told that I was correct in insisting that no hold needed to be placed on funds. Elizabeth Ruiz Vargas absolutely refused to comply with the higher authority in Customer Service as she "was in charge." I had to get my check back and go to another branch in Summerlin, where the Manager there was confused as to why I was having this problem. This manager stated that no tax refund check EVER needs to be put on hold. The manager asked what branch and when I stated which one, several of the associates started laughing. The manager told me that this specific branch goes through managers frequently and did not currently have one, and that there are frequent complaints about this location, hence Ms. Ruiz Vargas insisting she was in charge. This branch is an absolute DISASTER. It has been for quite some time, but it's a mean to an end when you just need to get something non complicated done. But even that is done poorly. Unacceptable wait times in both the lobby and drive through, people like Elizabeth sitting at a desk not on the phone or with a customer who won't get up to help customers finish their business and get out quickly. It's like they are there for the paycheck only and will do the bare minimum in the process because nobody holds them accountable for anything. It would be better to shut this branch down in its entirety and open up a counter at the Grocery Store with the lack of legitimate service that is provided at this branch. The revolving door of managers at this location show that the either can't retain their talent, or that it just so poorly run that even the managers want to escape it. No matter what happens in the future at this branch, employees like Elizabeth Ruiz Vargas will only continue to infuriate customers and make them reconsider banking with US Bank in the future. Bad business practices shouldn't be rewarded. Bad employees should not continue to be allowed to identify themselves as "Senior" anything and should be shown which door they can leave from and never return to."

"This is now the third time I've had to come to this branch. I've used the drive through each time. First was fine. The second time, there was one car ahead of me. When I finally got to the front of the line and sent my deposit into the branch, no one came to the window. I sat for at least 10 minutes, and finally pushed the call button. A teller came to the window and just said she'd be with me as soon as possible, they were very busy inside. This time, there was no one ahead of me. I sent my deposit into the branch and waited. For 10 minutes. No one came to the window to say hello or to say they were busy, or experiencing any form of problems. When I pressed the call button, someone finally came over and said she'd be with me shortly. I let her know I'd been there a while already. 5 minutes later a different teller came to the window to say that she had completed my deposit, but that they'd had to reboot their computers several times. I can understand technical problems. Just come by and let me know what's happening. The other branches I've used have all had someone specifically assigned to the drive through window, and the person at the window will at least welcome a person when they arrive."