The UPS Store

"They are always friendly and make conversation with me when I come in. Always quickly move the line if there is one and are happy to help me when I have questions. They are my go-to!"

"Customer service at the Washington location that I frequent, store 3960, is excellent. Any delays or issues I have ever encountered while visiting the store, which are few, have always been a result of disgruntled, impatient, or unprepared customers. I should note that the staff handles those same childlike customers with patience and professionalism. I only go to this location now."

"Absolutely horrible Customer Service. Do not go here if you want your packages delivered on time. I went in on Monday and was told that my package would be delivered that Friday at the end of the transaction. I did not even realize that I wasn't given a receipt with a tracking number. On Tuesday I called and spoke with Jessica Who didn't seem like she wanted to help me from the start. I told her that I dropped off a package last week for delivery and asked if she could pull up the receipt with a tracking number for me. Automatically she told me that since it had been a week it was already too late. I had to ask her to look it up under my account. At that point she only decided to ask me if I paid to have it shipped. I told her I did, and I was not given a receipt. I explained to her that I paid to have it delivered by Friday and asked if there was a reason for the delay and she rudely said no that's what you paid for. I informed her that if I knew it would be delivered a week later I wouldn't have paid to have it delivered the same week. At which point she hung up on me. Make sure you leave the store with a receipt, and know what you paid for."

"I’ve been meaning to do this review for months now because I have experienced nothing but goodness each and every time I come into this location I have been to other locations and none of them can touch the customer service that this UPS STORE has. First of all it starts with the management, Tano knows everybody by name he’s very helpful friendly and professional. He will bring your items out to your car or bring them from your car if he sees you need help. I mean he goes above and beyond. I cannot get this service at any other UPS STORE believe I’ve been to others and come right back here. In fact, that was the reason why I opened up a PO Box there I can pull up come in and he already would have my packages ready for me to pickup and sign. Anything you need even recommendations for restaurants in the neighborhood places to get your nails done, etc. Tano got you. In fact that’s his saying “ I got you” I will not go anywhere else because of this young man and his team. He should own the store by now, he has earned it. He has trained them well to offer excellent CUSTOMER SERVICE!!! Thank you Tiao Signed, Mrs, LaLa"