The UPS Store,

9750 West Skye Canyon Park Drive, Las Vegas, NV 89166

"Rude, insulting, ignorant, scamming old man! If Amazon says return PRODUCT to UPS and UPS will PACK AND SHIP, then it's UPS that's wrong for trying to charge for packaging! UPS fire this man, he has had too many complaints. Educate your employees!"

"The Saturday hours listed on Google are incorrect; see photo of posted hours. Also, they have some restrictions in terms of processing Amazon returns…see photo."

"Not a single package that we dropped off on the 27th was shipped. Do not come to this place and do not trust this UPS store with your packages. They denied all the concerns. Also, I am not emailing you directly to address concern after talking to you in person. So, don't bother replying with your email address like you did to the other customers."

"Macy's offers deliveries to UPS Access points for its online ordering. As Christmas shopping ramps up, we as consumers try to protect our hard-earned money by using these alternative delivery points to stop porch thieves. I routed my delivery for pickup at this store which is on my way home. I was RUDELY told by an elderly gentleman that I should use my own address for my delivery instead of his store as I am not a paying mailbox customer. He strongly conveyed I am not worth his time to help. It would seem that it is more of a UPS/Macy's issue instead of mine. I was simply using a Macy's delivery service offered at checkout and being RUDELY told does not promote goodwill and provide good customer experience on a customer service reliant business. I would wish this location to contact Macy's and have it taken out of the delivery list. I would not wish for other shoppers to experience what I had from this store. UPS is a good brand. But they should be more particular to whom they hire to represent their brand or maybe to whom they grant a franchise to protect their good reputation. This store isn't helping keeping their good image."

"This UPS Store location opened sometime in the past couple years. Prior to that, I always visited another UPS store just a little farther from where I live. I am going back to the older store location after today's experience. The only reason this review is getting three stars instead of one is because there is a very nice woman associate there who was courteous and helpful another time I stopped by to send a package. However, more often than not a male associate has been there and is always combative from the start. I am not an argumentative person by nature and normally have no problem giving someone the benefit of the doubt - maybe they are having a rough day. However, more than once I've gone in and spoken with this particular employee. The first time, he aggressively told me "You need a box for that!" as I walked in and got in line knowing full well I was actually there to purchase a box AND have it shipped. You shouldn't assume your customer is stupid. Then, the nice female associate came in from the back and provided great service. The second time I ran into the gentleman, it was to drop off an Amazon return. Not realizing Amazon had changed how they do some returns, instead of being NICE and maybe offering an empathetic "I'm sorry, they've changed how they do this now," he proceeded to preach at me in a superior tone about how they know because they do this all the time, etc. Then he tried to tell me that I needed to pay for a box to send back the item because of UPS's shipping standards. At that point, I did not want to give them my business, even for inexpensive packaging. Instead, I went home, found the original Amazon packaging and successfully dropped it off at the other UPS Store location. I'm truly sorry to have to take my business elsewhere because of one consistently rude and aggressive employee."