The UPS Store

9030 West Sahara Avenue, Las Vegas, NV 89117

"I came in to the store to ship out 2 lamps, they ended up getting damaged. I contacted this store to get a claim started, and they were by far the rudest people I have ever dealt with. They weren’t willing to help me out, even though I shipped from THIS location. They told me it was “my issue and I had to deal with it on my own”. I am beyond disappointed on how I was treated by this UPS store."

"Not necessarily politer, helpful or friendly so I stopped going there and I didn't want to leave a bad review but I keep getting emails to review them even after clicking "here" because I don't want these emails from them. Now maybe they'll finally take me off their email list. The one I have been going to is on Desert Inn and Durrango but now that the Vons is closing I guess I'l give these uptight, nu customer service having, jerk offs a chance again but it's more of the same attitude and nonsense like before I'll have to find another location... maybe closer to work or something."

"Every single time I go to this post office I have a terrible experience. I blame myself, because I have kept coming back, but this is the last time. The lady with the short hair (I don't know whether she is the owner, the manager, or a staff member, but I sincerely do not care) is not fit to work with customers. I have no idea how they can afford being so rude considering the amount of competition out there. You are not doing people a favor and you should be grateful every time someone walks in because without customers you would be out of business. Today I needed to print a shipping label. I emailed it to them and they printed it. I was charged $3. I just paid 2 dollars last week to print over 10 pages at the same store. You do the math. Then, I ask to purchase a box and this same lady comes out with a box which is bigger than what I need. I ask if she has a smaller box and she says no— I guess she assumes I have never been to another post office before and proceeds to tell me rudely that the size of the box does not matter. Then, she charges me $8 for it. Again, my fault, as I could have gotten a box from the Dollar Tree next door. Finally, she goes on to tell me that the shipment will take a few days. She cannot, as usual, tell me how long. As per the tracking number, they "have not received my package yet". What did she do with it? I guess I'll find out eventually. This is not about the money. This is about the fact that they think they can rob you blind while treating you like garbage in the process. This is not the first time this woman treats me poorly. I have news for you: There is a Post Office almost in every plaza now, dear. I will make sure to tell everyone I know how terrible the service is here so that they do not spend a dime in this place."

"I've had a mailbox at this UPS Store for so long, I'm not even sure when I got it. Certainly over 15 years ago, which is an excellent indication of how satisfied I am with the service I receive. I have packages sent there, I've had printing done, documents notarized and more. And I have never had any complaints in all of that time. Everything works exactly the way it should and the prices are very reasonable. Now,after all these years, I have to close the box and they offered to keep it open another month to make sure I knew I was getting no more mail there. That is far above and beyond service I have gotten anywhere. So I can highly recommend it to anyone who needs a mailbox or other services offered at that location."

"We had to return shoes and printed label out at library so we weren't fully prepared when we walked in. As the kind lady if she could tape the label for us and she went ahead and printed our receipt and said she'd take care of it for us. So we basically didn't have to stand there longer then necessary. Wonderful service."