Home Services at The Home Depot

"20190630 Worst shopping experience of my life. 2 pm hot & sunny, I begin perspiring in the short walk from my truck to the entrance. Home Depot had a fair price on something my elderly parents need but is difficult for them to get based on weight & size & HD is a third the distance from their house versus the nearest grocery. I see my parents only a few days a year as I work and live in another state and am more than happy to help them in any way during my visits. Also, sadly, now that they are old, MANY retailers give them poor rude service, I can only imagine if they had come instead of me, they would have been happy just to get home and would have never mentioned this rude employee. I enter the middle (between the Decatur entrance & outdoor entrance) get a cart & walk to the front entrance on the main aisle until i spot the display by Register 2. I get 7 55 pound boxes - push my the 385 pound load thru lumber looking for Dowel rods My cart is difficult to steer - Dowels will wait. I go to Reg 3 & 4 no line but both have a customer. Reg 3 has over 25 items but I should wait, Reg 4 has only ONE item but the worker is taking as long as humanly possible, 2 feet away I see or hear no reason. Both customers pay cash, reg 4 finishes 5 seconds before reg 3 again, she checked one item while reg 3 checked over 20 in the same time...."good afternoon i have 42 bottles" the first thing she says is whats at the bottom of your cart? "2 boxes of whats in the top" she said NO there is something under that box. I should have said, then pull it out and look, her tone was accusative and rude considering I'm a customer...I saw no difference in the way the two boxes sat & doubted anything but a sheet of paper could be under the box. I pull them out there's an OLD empty partly crushed gum container, I suggest it must have been stuck to the bottom of the box, the thing was about the size of a roll of quarters. she gave me a very dirty look and suggested I pay at Register 2 the aisle was very crowded and difficult to maneuver but there were no customers at that moment. The checker was friendly and helpful I took the product to my parents and returned to Hope Depot and found their section of gum, A package was 1 dollar. This lady insinuated I was trying to steal a ONE dollar pack of gum "covering the attempt by spending close to $100 dollars" She didn't apologize for finding an OLD empty package that clearly was trash that no one would purposely try to secret from a retailer, I'm sure she felt vindicated by the fact something was under the box, I;m sure she thought I stole something, as she sent me to reg 2, None of this registered until I found the gum display, it had been a very long hot several days for me. I decided to return in the morning and speak with the store manager, I can only hope this lady gets retraining or a job outside of customer service. her current physical condition likely precludes law enforcement, she is very overweight. Security camera monitor, if there is such employment. I'm not a thief, I earn a very comfortable income for which I am thankful. I am sick of going to retailers in good faith despite so many other choices including online and home delivery and receiving unacceptable levels of customer service. A life time ago I was in customer service, I was a CSR & always strove to help customers meet or succeed there expectations as If I was the customer. I tried to give each the same level of attention and service based solely on the golden rule do on to others... This lady treated me worse than a lump of coal, if coal was animated extremely hated disgusting and a lower class than a man who beats his wife drinks to excess with no job. But even if I was any of those things, I was a paying customer in a store she represents."

"Went to Home Depot a week ago to get a quote on blinds, get the windows measured, and have someone install. I went there first, looked at what blinds I wanted, then called them to set an appointment. The next day someone was there to measure. I had to pay $50.00 deposit just for someone to come out and measure which isn't bad because it comes out of the final price of install. After the measurement took place, it took half a week for someone to get back to me, then when they did... This happened. They told me the measurements finally came in to the department, and I would have to drive up there to pay for the blinds I wanted. I told them I would be there first thing in the morning. I went the next day with a check and paid. I was told I had to come back in a couple hours and get the blinds after they were custom cut. This was the only speedy part of this process. As soon as I got back to the office, not ten minutes later they called and told me the blinds were ready for pickup. Great! I drove back to the store. When I get there the employee told me she would let the installer know, and there was an amazing chance that the blinds would be installed the same day. This was now 4 days ago. The employee said if not today than the next day in the morning. So I waited... I waited till the next day..... Then yesterday, I decided to call, they said oh the guy that does the install doesn't pick up his phone after 4:00pm, We have left him like 6 notes now though, so sorry. I promise he will call first thing tomorrow to set the appointment. It''s not 9:22am and I still haven't received a phone call. YAAAAAAY. Looks like I have to call again. I mean. it's not like i paid or anything. Which is another thing. On the phone yesterday talking to the employee, I had to tell him over and over the blinds are paid for and at my place of work ready for install. He told me he didn't see that in his records....sorry about that."