H&R Block 910 Honoapilani, Lahaina, HI 96761

"I should have used turbo tax. IF THEY ASK YOU TO USE THEIR APP DON’T!!!!!!! Every time I go in they always sending me off to the app saying they women would contact me and it took her a week or two before I could even contact her. I got charged so much better off not filing at all. Will not be using their services ever again and the woman doing my taxes doesn’t even live here and she had terrible communication skills. Never got replies on my messages and she always calls me at terrible times. Worst experience I have ever had doing my taxes, it was just horrific. Honestly it’s feel like they just stole from me. Didn’t receive any helpful information from them ever, the lady could barely explain what I was getting charged, for not a good explanation. I AM HIGHLY HIGHLY UNSATISFIED WITH THEIR SERVICE."

"First time using H&R. Failed to give me full details on what I needed to do for uploading documents, time frames, etc. Was told they were going to file an extension for my taxes. Have yet to hear back and now they're "temporarily closed" and I have no one to contact."

"I've been coming to h&r block for years and my lady that I normally deal with retired so I had a new agent today and I was very happy she was very patient with me as I was nervous doing your taxes this sometimes scary especially if you're not a numbers person she walked me through every step she was very patient and very kind"

"I went to see an advisor who could not help with a question I had. He told me to come back in a couple days to meet with Celia Domingo, who was quite unhelpful and blunt when I asked for help. It was very discouraging after already being confused about taxes and penalties due, etc. The receptionist, however, was lovely."

"Everyone at H&R Block Lahaina, from the receptionist Wanda and Bill who prepared my taxes were very helpful, welcoming, respectful and professional. I've had a great experience here the past couple of years and each time I felt satisfied with their service."