Bobby Page's Dry Cleaning & Textile Restoration 1090 Sandhill Road, Reno, NV 89521

"They were efficient and professional and taking my clothing items and very friendly"

"I had a formal dress altered. I'm very pleased with the work and the price was very reasonable. We also are very pleased with the dry cleaning of all our "fancy" clothes."

"DO not use this place, I repeat, do not use this place. I blew it. I didn't read the reviews on Yelp first. You should check them out, they have 1-2 stars at the most. First and foremost, I would like to share that Mr. Mohamed and Amy Jensen, she says she is Kevin Leid's/owner wife, are disingenuous and they don't care about the customer at all. They ruined my daughter's Homecoming Dress, flat out. They both denied culpability and responsibility. As someone in the customer service industry, it's no surprise that Bobby Page is not out in the open. The owner, Amy, the company is not on any social media to make comments because they know that what they are doing is wrong. Being told myself and my daughter are liars was over the top. Amy, who I'm highly doubting has children (dear god I hope not) based on how she treated mine, actually used and manipulated my daughter's words about how the dress turned out and made her cry. My daughter was already upset that the dress was ruined and then Amy took her words and changed the narrative on what the dress looks like now, this threw my daughter off and she was so upset that Amy that she was crying. All they had to do was give me the $40 in alterations I paid and I wouldn't be so upset. I asked 10 times, refund the $40 alteration fees and I'll leave but no, Amy is out of control with no ability to understand customer service and what it means. She chose to jump over a dollar for a dime. We spend thousands of dollars at this cleaners (not anymore) and all I wanted was as refund of the bad work they did. Amy said no. Based on what I'm reading on Yelp, Kevin is the lead on this and Amy is doing what his policy is. They must have high turnover because who would want to work in an environment where there is absolutely no customer service? When my husband called to discuss, Amy instilled her superpowers and decided to share why she thought my daughter was crying (she tried to blame me). It's so interesting that she has the ability to take no responsibility for ruining my daughter's homecoming dress 2 days before the event. In fact, I'll post the pic if I can. She was smirking and laughing at the situation. My advice, save yourself and do not use their services, I wish I hadn't. Terrible people. Terrible place. Lastly, they might dispute this, as they said I was yelling. Yes, I was angry at being treated like a liar and so horribly, so yes, I was probably yelling at some point, they could have done something about that by taking responsibility. In today's society, less and less folks want to take on their mistakes, this company and people are a prime example of that."