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United Federal Credit Union - Reno Northwest
980 Ambassador Drive, Reno, Nevada, United States
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About the United Federal Credit Union - Reno Northwest
United Federal Credit Union - Reno Northwest is a trusted financial institution located at 980 Ambassador Drive in Reno, Nevada. As an ATM and finance provider, we are dedicated to helping our members achieve their financial goals. Our institution is insured by NCUA and is an Equal Opportunity Lender, operating in compliance with the Fair Housing Act and Equal Credit Opportunity Act. NMLS #471962. Trust United Federal Credit Union for all your banking needs in Reno Northwest.
Photos of United Federal Credit Union - Reno Northwest
980 Ambassador Dr, Reno, NV 89523, United States
Opening hours of United Federal Credit Union - Reno Northwest
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of United Federal Credit Union - Reno Northwest
"UPDATE: I've changed the rating to 3 stars. Our fee was reversed. It's 3 and not 5 because this has left a bad taste in my mouth that I had to publicly complain to get help. We refinanced our car at this location. The employee (not posting his name as a courtesy) who helped us assured us that automatic payments were set up. We found out today that they were never set up, and that we have a late fee. We have never been late on a payment for anything, and now this is going to hit our credit through no fault of our own. I left multiple messages for the employee we originally worked with, and instead of returning my call, he threw his coworker under the bus, and had HER call me to inform me there's a late fee. The coworker who did call me also stated she didn't know why she was asked to make the call when I informed her of the situation. I will be pursuing this in whatever way I need to until your mistake is fixed."
"Don't ever bank here just went to pay my rent last night and they atm didn't credit it to my account gives me this paper telling me to go to the bank and they still can't even deposit the money tell me they have to put a claim that I won't be able to check til Monday that's 1400 dollars you should be able to deal with that everyday 24 hours a day you think my apartments Care no"
"Wow, what horrible service! Waited in line for almost 10 mins and 3 employees left in that time"
"I like the employees but the ATM is always broken so I have to drive across town to make a deposit. When I drove across town to deposit my rent money this time, the ATM on Bible Way didn't deposit my money and took my money so I can't pay rent on time!! I am so upset and disappointed."
"First of all, I love United Federal Credit Union. I am very happy to be a member as their services are all great and all of their representatives have always been friendly and helpful. However, this branch on Ambassador near Robb Drive is very poorly run. Even though there are windows inside for four tellers, every time I have gone there has only been one window open with only one person left in charge of the lobby, the drive-up ATM, processing loan payments, and everything in between. I have tried going during lunch hours, after opening, and before closing about ten different times and yet every time it is the same situation. Wait times are unacceptably long (I once waited twenty minutes when there was only one person in line ahead of me). Even worse, when the lines are long I have seen people that appear to be managers and loan officers who are doing nothing else at the time looking out from their offices yet they make no effort to open a window and help. Even though I live right down the road from this branch, I often find myself driving through the city to the branch on Bible or Kietzke and returning home in less time than it would have taken to wait it out at this location. I’m giving this branch two stars because the tellers that I’ve interacted with have always been friendly (if not overworked) and have always taken care of everything correctly. I love UFCU, but this branch is so inefficient it might as well not exist at all."
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