HI POWER Solar

"They are thieves. Ripped me off for $112.5K for PV which could be DIY for $50K. Lied to lender on my behalf about my credit score, deceived me, and robbed me! PV system does not even work as expected, it steals energy to the grid! Remember this company to avoid!"

"Sales pitch was good and installation seemed to have gone ok. But then everything went down hill from there. Systems doesn't work properly and we are still getting $700 electric bills - its been over a year. Tried multiple times to work with them to get it fixed. Its the runaround game getting passed on to the next person. No accountability. Its sadly comforting after reading the reviews, that we are not crazy and the company really does treat their customers like this. And if you're still contemplating it, just look at their responses to some of these reviews! It shows how they will treat you after the sale. Sarcastic, rude, and turns the blame on the customer. I don't believe all customers are right every time, however, based on the reviews, it seems there is a commonality of issues and poor customer service. There are many solar companies out there. Find one that not only wants to close the sale, but will do the follow through and address your concerns post installation with clarity and accountability. Chase Romero, don't bother responding to my review with a snarky response. There is nothing that you can say or do at this point to make things better or even worse for us. And we are past the phase of "trying to work it out" with you. Instead, we are hiring another Solar company to fix your installation. I'm not a troll and this experience is 100% accurate and seems to be trend based on the other reviews. For the other customers that are having an issue with HI Powers installation, upon completion of our repairs, if everything goes well, I will update my review with that company's information for you guys to get your systems fixed. Unfortunately, it will cost you more money, but right now we are paying $8400 in electricity bills for the past year on top of the cost of the solar panel installation! Good Luck!"

"Chase and Cruze and the people over at Hipower solar did an amazing job on my parents house they were very helpful throughout the whole process solar panels and backup battery work like they should and couldn't be happier. Cruze went above and beyond when my parents had an issue with the solar not working due to poor original house wiring on the dryer he came out from the airport and got them backup and running. They have been helpful with any questions and I can't be any happier with the service."

"Worst experience ever. We installed with HI Power Solar 4 years ago and for the last couple of months my electric bill has skyrocketed an extra $600/month. I called HI Power immediately in September and they told me that my inverted (still under warranty) was broken and they wouldn't be able to send a technician until Christmas. I told the company that since I'm losing thousands of dollars anyways, I could give any technician $500 to come ASAP. This is only an appointment to INSPECT the inverter. This is NOT an installation and doesn't need to take much time. Their response was ridiculous, and suddenly he had an opening for next week. Even if the technician arrived, it's only a consultation for an inverter replacement and I would have to wait 3 more months to actually receive a NEW one. This company never answers its phones and is "too busy" to take care of existing clients. Don't use this company, go somewhere else."

"Salesman and install were 4 star. Since then it's been downhill. Most of the staff I've corresponded with are no longer employed: salesmen, a couple project managers, office staff...Not a good sign from a company you'll be giving thousands of dollars to. Almost 2 years and our project is still not approved by HECO. I've asked for an update a few times over the past month and crickets. I'll update this review if our status changes. But for night now, I cannot recommend this company."