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Maui Orthopedic Institute
1830 Wells Street, Wailuku, Hawaii 96793
About the Maui Orthopedic Institute
The Maui Orthopedic Institute is a leading medical facility located at 1830 Wells Street in Wailuku, Hawaii, United States. Specializing in orthopedic care, our team of highly skilled doctors and health professionals are dedicated to providing top-quality treatment for a wide range of musculoskeletal conditions. From sports injuries to joint replacements, we offer comprehensive care to help our patients achieve optimal health and mobility. Contact us today to schedule an appointment and start your journey towards a healthier, pain-free life.
Photos of Maui Orthopedic Institute
1830 Wells St STE 103, Wailuku, HI 96793, United States
Opening hours of Maui Orthopedic Institute
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Maui Orthopedic Institute
"Being a patient and having to rely on others is not something that I enjoy doing. As a physician who has now become a patient requiring major surgery, having a doctor and surgeon who is skillful, reliable, and thoughtful about his patients gives me confidence which eases some anxiety about the procedure and encourages me to become a better patient. I followed Dr. Thielen's recommendation and instructions. I went into the surgery center in the morning and was home the same day that afternoon. The operation went very well, and it's my job now to get back to full recovery mode. Thank you, Dr. Thielen."
"In 2015 (I was 65 at the time) I flew to the mainland for my first hip replacement. It was successful but required nights in the hospital and weeks away from Maui - so I put off addressing my second hip far too long. Happily, two friends shared their great experience right here at home with Maui Orthopedic Institute. I feel so fortunate. No hospital stay; home in my own bed the same day as surgery. The Doctor and staff were wonderful. My recovery has exceeded my hopes. I am ocean swimming, hiking, and even dancing hula again. Thank you!"
"I was referred to Orthopedic Institute to have my shoulder examined. Upon calling, they claimed to have called numerous times to make an appt for me. According to my call log, I only received two calls which I wouldn't consider numerous times. After a demanding work schedule, I was able to call back to make an appointment. Jessica their "office worker" had failed to tell me she was working remotely which was discovered upon the sound of a child constantly screaming in the background. This seem to make her lose focus while trying to schedule my appointment. I then asked to speak to someone else since her child was a disruption. I waited close to 10 min when Jo the "Office Manager" replied. I explained that Jessica seem to be distracted in helping me. Instead of apologizing for the disruption. She instead felt the need to defend Jessica by saying "Jessica is one of our most valued workers..." Jo then became curt and unhelpful. Then proceeded to tell me that I needed to call another office for Xrays taken of my neck which they didn't need because it was my shoulder that was the issue and they had the MRI results. I then asked why did they bother calling me to make an appointment if they needed more info? Jo then gave an illogical answer which came across as a form of passive aggressive retaliation because I questioned her incompetency. According to the reviews, Maui Orthopedic Institute may be the best orthopedic specialists on the island but their office staff is the worse I've experienced but it is good to know that they have their co-worker's best interest. Too bad they could car less about the well being of patients. To the Office manager other than Jo, please provide your workers with customer service training. Also if you have a remote worker, do let callers know you are working from home. Many companies do this. It's unprofessional having to hear a screaming child in the background that is a work distraction. Due to this extra step of having to forward xrays of my neck, I couldn't schedule my appointment which didn't make any sense why they bother to call me in the first place to make an appointment. A very big inconvenience. Jo is clearly an office Karen who feels the need to wield some kind of glorified office manager power."
"Before my bilateral knee replacement, my whole life revolved around my knees. Everywhere I went I had to figure out those nagging questions. Can I walk that far? Is the ground even? Is there a place to sit nearby?... and on and on. My fear of surgery kept me in this negative cycle for 5 long years. My attitude changed the moment I walked in to Maui Orthopedic Institute. From the first contact it was clear that these people are dedicated to their patients. Each one displayed professionalism from the helpful and friendly folks at the front desk, to the skilled and attentive medical staff. Thanks to Dr. Theilen's unmatched expertise and compassionate care, my recovery has been phenomenal. His state of the art surgical skills, timely follow up and clear and easy to understand communication allowed me to regain full function much faster than anticipated. If you are in need of an orthopedic doctor, look no further than Dr. Theilen at Maui Orthopedic Institute. He/they will undoubtedly provide you with the same incredible care they provided me. Tip: Do yourself a favor and don't wait."
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