Shinola Waikiki Store

"I walked into the Shinola Detroit store on vacation to purchase a Detroit "D" chain for my best friend. Quy ordered it for me, and planned to ship it to my house in Georgia as they did not have it in store. He was extremely helpful, answered my many questions, and made sure my shipping information was correct before I left. After speaking to my friend, who'd agreed on getting the silver chain, we worked out her getting the 14K gold chain instead. So, I returned to the store alone, and Quy refunded my card for the silver chain, and made the change to the gold chain. During this transaction, I inquired about the journals they have at the store, and Quy let me know that monogramming was complimentary . I purchased a black linen journal to commemorate my first trip to Hawaii (the rose gold monogram on the front and back of the journal was a perfect touch!). The next day, I received tracking information on the chain, and it was scheduled to arrive to the Waikiki store the day I was leaving for home. 40 minutes before my shuttle to the airport, I received confirmation that the chain had arrived at the store. I walked over from my hotel, and Quy brought it out to me, and thanked me for saving him the trip to the post office. Quy was so helpful, thoughtful, and transparent about this entire process. He was courteous, made sure I was satisfied with my purchases, and remembered me when I came back. This was one of my best experiences during my Hawaii vacation, and I'm so glad I walked into his store! Great customer service. Great products. Awesome attitude. Go to the Waikiki store if you can-- you won't regret it!"

"Excellent service and awesome products. Bought Mr & Mrs watches for 20th anniversary. Going back to look at belts, purses and knives."

"The only belt worth buying!! Quality! If you are sick of shredding your belts. Gentleman this is the best belt ever! Bryson took care of us for our purchase. My last belt from Shinola was lost in transit. Bryson is awesome and took his time with us. Real time. If you buy two belts a year because they’re garbage, look no further. These belts likely last a lifetime, no joke. Thanks for being patient with us Bryson! You truly helped us. You’re amazing!!! Thank you!!!!!"

"Beautifully crafted products made in the USA or Italy. Their watches and leather bags are of high quality and should last a lifetime. Service at this store is exceptional."

"I love this place! The people who work here are super nice and helpful, everything is amazing quality and beautifully made and they'll emboss many of the items specially for the purchaser. It's a bit pricey, but most assuredly worth it."