Makani Hawaii Jewelry & Watch Company

"Bought an opal and koa wood ring as a gift. Wore it less than three months and the opal has chipped in a number or areas (and I’m in no way rough on the ring). Was told that they they don’t guarantee their precious stones and it would cost almost as much a new ring to fix it. Very disappointed in the product and customer service. It was a beautiful ring but terrible quality."

"I bought my niece a bangle for Christmas. It didn’t fit so I needed to exchange it. It was past the allotted time, but they said I could still exchange it. I sent it back and when it arrived to Hawaii. The envelope had been opened and the bangle was stolen. I received an email from Makani and they asked if I would email them I had actually sent the bangle. And they would still grant the exchange, no fuss. Excellent customer service! Quick response to my emails. I will be buying from them again. Mahalo Makani!"

"Item was delayed a bit due to lack of stock, understandable because of the current state of things. Seller was clear describing expected shipping date but the email for a tracking number/notification of shipping was never sent (had to refer to the order page to get it). Also the app recommended to track packages (Shop? I think?) was completely useless and uninstalled from my phone soon after installation. The app only pulls tracking numbers from your emails and sorts them in an all-in-one interface, so it was useless for this order anyway. The ring itself was as described and the recipient absolutely loved it, so that's worthy of five stars. Thank you!"

"I am very pleased with the service I received from this company. The communication was superb. I had to exchange one of the baby Hawaiian bangle bracelets I bought for a bigger size. I live in Texas and the email I received from Rachel was a complete relief knowing that I will get the replacement bracelet in no time. The bracelets are gorgeous. Thank you so much for an excellent customer service."

"This store was a wonderful find! We were on vacation, and my fiancé wanted to see about getting a ring from Hawaii for his wedding band. We looked, remembered which product it was, and wanted to order after we got home (they warned us that your fingers are a little swollen in the islands). We he figured he'd be the same, and when we ordered that size ..... it fell right off his finger. Take 2! I reached out, mentioned they issue, they said to ship it back to them, write the new size I need (he got sized at home) and they would send it right back to me. We got the new ring ..... and it fell right off his finger. Take 3! I went with him to get sized this time. Long story short, we keep coming back because he loves THAT ring. It's solid, durable, and feels GOOD. Does not feel cheap or flimsy Their customer service has clearly been nothing short of AMAZING. So I am now looking around for bridal party gifts and went to their site first. Great find on vacation, and we are still multi-time customers even though we're an ocean away."