Pak Mail

"We have been IV Pakmail customers for more than ten years, and have been most happy with the service in the past 2 years. Some staff issues before that, and of course the Covid challenges, but they are running a great service organization now and I am glad we stuck with them! Five stars!"

"The friendliest staff and super efficient! I can’t recommend this place more. Been going here for the last couple of years and have had only positive experiences. Grateful to have a reliable place for packages here in the mountains!"

"Do not go here, you won’t get the services they advertise on this listing, which they can clearly update but don’t. I needed to print, sign, and overnight important legal documents along with passport photos to include. All of which between two businesses in this plaza advertised they can do (turns out they are the same place. The FedEx listing brought me here, I tried to call ahead and verify but it’s just a fax machine) This seasoned gentleman, who looks like Richard from Pawn Stars, was lazy and petty. He refused to print more than 10 pages, even when I politely offered him more money. It was a 40 page monotone pdf, I was the only person there, he had one of those larger printers behind him that prints fast, yet he told me to go elsewhere as he had important work to do. He had a very rude and condescending tone, made me feel gross that he seemed to enjoy it. And my work would have paid $50+ to just get it printed. When I came back after printing elsewhere to get my passport photos and ship it all off to the legal team, he was just chatting in the back about car motors with some other guy. Then they tell me they don’t do passport photos and the listing is wrong. So I wasted even more time going elsewhere to take the photos. After I finally had all my stuff in hand and was ready to ship, I realized: I can’t risk it with this place. Between that spiteful man and the other incompetent issues such as listed services, I couldn’t trust that they would correctly handle my parcel. I instead drove over 30 minutes to “The Office BOSS” in Truckee, also a FedEx center. It was night and day, I actually felt like a human again, talking to other humans with work ethic, empathy, and critical thinking skills. I would have saved hours if I had just started there, as well as some dignity and self respect."

"I was delighted by the swift, professional, and economical service I received at this location. I was on vacation and unexpectedly needed to print documents, make photocopies, and get one notarized. Heather at Pak Mail handled everything for me, all while helping other people.collect their packages. Kudos for the masking reminders. I did call ahead to make an appointment for the notary services. [Google account doesn't have my real name]"

"I love the convenience of the brand new locker system for retrieving packages. I pay a set price for 6 months and when I receive a package I get my very own scannable code image sent to me via text which I just place up to the camera on the lockers and my locker opens. I can come after business hours when they are closed and this is amazingly convenient for me as I work odd hours. I have had packages lost at another mail store in town and with this system there is no way they will get mixed up or lost. Great customer service as I am always greeted when I come in! I highly recommend since it has made my life so much less stressful and totally convenient. There is no other mail store in town that you can get packages after business hours except this store."