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UnitedHealthcare Community Plan Hawai'i
1132 Bishop Street, Honolulu, Hawaii 96813
About the UnitedHealthcare Community Plan Hawai'i
UnitedHealthcare Community Plan Hawai'i is a health insurance agency located at 1132 Bishop Street in Honolulu, Hawaii. We are dedicated to providing quality healthcare coverage to individuals and families in need. Our mission is to improve the health and well-being of our members by offering comprehensive and affordable insurance plans. With a focus on community outreach and support, we strive to ensure that all residents of Hawai'i have access to the healthcare services they need. Contact us today to learn more about our insurance options and how we can help you stay healthy and happy.
1132 Bishop St #400, Honolulu, HI 96813, United States
Opening hours of UnitedHealthcare Community Plan Hawai'i
Monday:
07:00 - 20:00
Tuesday:
07:00 - 20:00
Wednesday:
07:00 - 20:00
Thursday:
07:00 - 20:00
Friday:
07:00 - 20:00
Saturday:
Closed
Sunday:
Closed
Reviews of UnitedHealthcare Community Plan Hawai'i
"I would give this Company O Stars if possible! After years in the corporate arena I am flabbergasted by United Healthcares amoral business practices! They promise excellent service snd do nothing to follow through! Since signing up with them I have spent over 15 hours trying to remedy several errors they have allowed which occurred due to their contact with Healthy Benefits Plus! United Health Care is offering Medicare recipients a dollar amount per month as a benefit. They receive the designated amount from Medicare monthly. Though they make constant mistakes and do not notify the client if their errors. United Health Care is well aware of these errors and inconveniences yet does nothing to correct them. I was told any new system makes mistakes because it is on a computer! Their explanation of the errors is incomprehensible. The CEO OF UNITED HEALTH CARE Sir Andrew Witty is a British Knight and makes over 28 million dollars per year! Not to mention the health care lobby in Washington! Shame on them for doing Targeting seniors!"
"I have been trying to get a hold of Anna, a health coordinator, and have not heard from her after several messages left. And most of those times, her mailbox is full. My mom has been waiting for a care coordinator, I was given a name, Keala, but a Ryan called instead. We set up a video call for Thursday, we waited, no video call from Ryan. Called the main office, I couldn't go past the operator because I have no power of attorney even if I have the ID number which I had to get from my mom, which she initially asked for. Very frustrating...not very good for the business. I feel sorry for the seniors who had to be given this run around, and probably just give up eventually."
"HIGHLY RECOMMEND. I've been insured by UHC for about 6 years. When I switched to them, I was extremely pleased with their service. I haven't had to wait for medical equipment, unlike you do with other companies. For instance, my doctor wrote a script for a mobility scooter. He sent me for a PT referral to prove the need, and I had the approval within a week. I needed a hospital bed, same thing - it was in my room in 9 days. I'm on over $70k in meds yearly, not counting my PCP and 6 specialists, which were approved immediately, and long as the doctor sends a prior authorization for my non formularies, I have no problems."
"***AVOID TOO MUCH TIME AND FRUSTRATIONS FOR YOU AND YOUR DOCTOR/NP WITH THIS COVERAGE*** I made a switch to them and it has been a joke from day one. I have been on a certain med for a long time. My doctor keeps sending them authorizations and UHC keeps denying it. They filled it once saying, "Because I'm a new member". I HAVE NEVER HEARD OF THAT. Then I needed a refill and it keeps getting denied and they are blaming my doctor. Their customer service is very poor. Bad communication and mixing up all the facts is what I've experience, no consistency or transparency. All the low ratings and reviews are another hint. The high stars and reviews? Mostly likely written by their own staff. ( SMH ) Do the right thing for you and your loved ones. Going on two weeks without my refill as ordered, that's why the review."
"On Christmas I broke my arm. The insurance representatives were very nice. The rating is because we called 15 providers listed on the insurance website and only 3 would accept our insurance. Now in January they selected a PCP for us. I called the PCP office to schedule an appointment and found that she isn’t accepting new patients. I’ve called around the other pediatricians listed on their website, some aren’t accepting our insurance and most aren’t accepting new patients- but the insurance website says they are. Overall- extremely frustrating. I will update if they pay for the broken arm- our doctor (who is listed as a provider) called us and said that the insurance wanted a refund because we had a second insurance? We don’t. We did- but it ended early December. Does any insurance not cause headaches? Who fights for the people? Again, I will update with how they handle it and what happens. Again, the representative on the phone was polite."
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