Verizon 4454 Nuhou Street, Lihue, HI 96766

"This varizon store is horrible experience I had with varizon service they lie about sim card I had go there maybe 3 to 4 times fix my issues I brought my trade in now Varizon sending me notice I didn't bring my trade in, wow I think it's time to change varizon to other phone services."

"Aloha, I am not one to leave reviews but this place sucks. They close at 7pm so I showed up at 4:30 to troubleshoot issues I am having with my new Verizon plan. I walked in and they put me down on the waiting list saying there are 4 people ahead of me and that they would call me in about 20 minutes so I can be assisted. 1.5 hours later after no call I show up and decide I will just wait to be seen. They had 5 people working and 3 were serving 2 customers while the other 2 were walking around aimlessly not doing anything then hiding in the back. I waited and waited until 6:30 and 2 of them clocked out 30 minutes early who had not been doing anything but decided not to help. This isn’t the first time I’ve had issues with this store. The first time I showed up I was waiting and was next on the list but 2 separate locals showed up and they immediately jumped up to help each of them. I am also a local but they didn’t know that so they just left me sitting and waiting till everyone else was done. I thought this was ridiculous but I just brushed it off my shoulders saying whatever I’m not gonna let it ruin my day but after this experience I felt inclined to leave a review as I am tired of waisting my time at this store. I would leave a 0* review if I could because they wouldn’t even acknowledge my existence or let alone say hello."

"You will wait a long time to be helped here. Bring reading material. This will look like a decent enough store to buy a cellphone or accessory. They may neglect to mention that your new phone might be sabotaged to only run on Verizon simcards, cleverly keeping you from switching to another service provider or using your phone overseas with a local sim card. Once you've bought your new phone, you're on your own if you need any servicing. This is outsourced to an external company Asurion, which allows Verizon to avoid taking any responsibility for any device issues. Verizon won't even help you contact Asurion -- show up with a bricked phone and they'll tell you that they don't have any phones in the shop to call Asurion for a service inquiry. Think about it -- a company specializing in communications devices... not having a phone for their customers to connect to their contracted repair service. To be fair to the store workers, these are corporate problems, not the fault of the poor local grunts in the shop."

"Had to go in today for a warranty issue. Had the pleasure of dealing with Andy. Even though corporate Verizon was giving him the run around and caused us to be there way longer then we should have been. He persisted and got the issue taken care of. Can't say enough nice words about him and the other reps working the Lihue store. They are doing the best with what they have. 10/10 service. Thank you Andy!"

"Service was fast, friendly, and very helpful in getting my family the best possible deal and saved us over $700 due to discounts and special deals to replace two older phones. Strongly recommend making appointments prior to visit. It's very helpful for the staff in servicing the customer in a timely manner."