The Home Depot,

380 Makaala Street, Hilo, HI 96720

"Deserving of 3.5 stars, will add bonus half star because it's on an island, and I'm sure that limits availability. We come out every few months to visit family. I was in charge of building a Chiskshaw while I was out here for this trip. I'm certain there isn't a better hardware store in the vicinity. I'm am definitely a Home Depot fan. I will drive past several Lowes, or Ace to get to a HD if there's one around. But, and a big but, supplies are obviously limited. This will (expectedly) not have everything you're going to find on the mainland. The lack of stars, however, was NOT because of the limited resources. That part is understandable. The lack of stars is from the uneducated and mostly helpless employees. I loitered around the lumber area for an hour or more trying to get info on supplies needed. Some HD's will allow you to rip lumber. I asked one employee if they did here, and was told yes, and to wait by the saw and she would send someone over. Fifteen minutes later, without seeing any other employees in the vicinity, a different employee walked over with another customer. I asked if he could rip some lumber for me. I watched as he loaded the lumber, took out his trusty tape, and measured the length of the board and marked the middle. SMH. I advised i needed it ripped, not cut in half. "Yeah. We can't do that".......... I was able to find most of the stuff needed for the chickshaw, but luckily I'm handy and can make what I need that they didn't have in store."

"Awful customer service. They don't know what "pallets" are. Let me repeat that: customer service asked me, to my face, "What is a pallet?" Good Lord. HI and it's population have a massive dearth of critical intelligence."

"Our preferred go-to home improvement store! With a very friendly staff and a great, well taken care of garden center, this store is our favorite. Better plant quality than on the mainland, but watch for spider mites!! As for the inside supply itself, you will definitely see the worsening economy & overseas shipment in the price, but that's to be expected."

"I love this store. Great products, sales, and presentation. The only complaint I have are the 2 rude cashiers. It feels like they get PAID to have an attitude with you. My overall experiences at this location have been great, tho."