Chapman Collision Center Las Vegas

"Very pleased with these guys...awesome customer service...communication was on point from start to finish...Nicole updated me weekly letting me know the status of my repairs and parts...looks brand new again...satisfied customer here."

"Repair work was good. No complaints about that. But staff thefts are a problem I have a motion activated camera in my car, it records both inside the car and outside. Two different people looked through my car. One took all the quarters, he left dimes, nickels and pennies. I forgot about the change honestly but still, who wants to see that happen. Then a second person stopped while moving car inside, again, and can be seen looking through my center console and stretching to look through the back seat. The guys who actually did the body work and painting were great. They never did anything like that. I have a hard time giving a recommendation due to this issue. I shared the videos with management when I picked up my car. They apologized but still...not good"

"5 Star Dan was my Body Shop Man. He expertly managed all phases. From initial estimate, ordering correct OEM parts, parts preparation. Paint and reassembly...he kept me informed. Dan's critical eye assured only the finest top results possible. He is a great communicator and his people skills are Exceptional. Kudos to Dan and the Body Shop and Front Office crews. I really enjoyed having Dan as my focal point. Hard to find a manager as well-rounded and professional as him. He even had my vehicle fully detailed, looking brand new, and personally delivered it to me. I won't hesitate to recommend Chapman Collision Center. Overall a 10-plus experience....as good as it gets!!"

"I took my truck here in April. The job they were supposed to do was a frame swap as my frame had cracked and it was supposed to be a 2 month job. They told me it would take 1 month to get the frame in and 1 month to actually do the work. 2 month mark comes around with very little communication, and no truck being done. I kept getting told "next week, next week." When the next week came around, kept hearing the same thing. Apparently the guys who were working on my truck and took it apart somehow weren't there anymore and no one knew how to put it back together. When Torey was relieved of his duties, he told me outside their shop he thinks what happened and why it took so long is he thinks the guys who disappeared half way through the job threw my parts away. I pick my truck up, the same day Torey texts me saying he no longer works for Chapman and that I have to contact Chapman with any problems. I get my truck back and there's stuff broken that I didn't break, from my running boards, to my tuning and my SOTF, to my train horns missing. I have dash cam video of my truck not shifting right (truck was in the shop for 3-4 months sitting and I never once had a transmission problem before I took it in) and I was told it was "exhaust extension." They "fixed" that problem only for a month later for my transmission to finally give up on me and leave me stranded on my way BACK to the Chapman collision repair center. Don hamRick and corporate basically said they would pay $2k of a $6500 replacement transmission that has 92k miles on it when my truck only has 73k miles and they're saying it blew up in 73k miles. I am still currently going through this as I'm writing this and nothing is being done. Do not use Chapman collision, they will mess things up on your vehicle that weren't messed up when taken."