HAWAII PACIFIC HEALTH

"I was there to take my elderly 95-year old mother to see her Doctor for her appointment. She is unable to walk on her own as she had her foot amputated earlier this year. I dropped her off at the entrance as my son helped her get out of the car and onto a wheelchair. He was there to help me get her on and off the wheelchair as I have a bad back. After letting them out I went to park the car. As I headed back to entrance to go inside to assist my mother at her appointment, I was refused entry to go in because my son had already gone in with her. The security guard Elsie would not allow me inside even though I told her she speaks limited English and needs me to translate. She still would not allow me in. My son was unable to understand what she was saying during the appointment so he wasn't able to tell the doctor what her concerns were. Wilcox needs to have Elsie learn the importance of having family accompany their elderly patients... especially in this particular case. Now I have to reschedule for another appointment to address my mother's needs. The outside doorstaff needs to be more considerate in these situations."

"I had the best experience with Dr. Daniel B. Judd. I broke my leg while on vacation in Hawaii and had to have surgery. Dr. Judd had an amazing bedside manner and the entire nursing staff was fantastic as well! Dr. Judd did a phenomenal job on my surgery. I'm already up and walking only 6 weeks post surgery! I would highly recommend this facility."