KAY Jewelers

"The store is too dark, couldnt see the beauty of the diamond i was about to purchase. I has to walk outside with staff to see the sparkles of diamonds. It was inconvenient because it took longer and not happy with stepping out for each ring i wanted to try. According to wonderful staffs, it was not being fixed for long period of time. How can replacing a lightbulbs take that long?? Staffs were wonderful they deserve 5 stars, but store lighting was bad. So 4 stars it is."

"Amber helped me with the process of purchasing my ring and explaining the insurance process. I am a dude and do not buy jewelry normally, however Amber made the process easy and without pressure. If you are on Kauai please go see Amber at Kays."

"I just stopped in to look at ring for my wife, I was just told I cannot browse the store. Extact words were I can't have you wandering the store, we practice social distancing here. The closest any other person to me was about 8ft. The sales lady was about 3ft. She walked up to me. So the only one who broke social distance was her. If you don't want customers to walk in, close your doors. Don't leave them wide open or put a noticeable sign that says wait for assistance. I just recently made another purchase at this store. The staff that day was polite and pleasant. Today I feel I was pushed out. I will not be back other than to pick up my prior purchase."

"The salesperson said that not all their diamonds are certified. They sold me a diamond pendant with no information other then what was on the receipt which only showed the type of gold, nothing about the diamond."