Safeway 381 E Maka'Ala St, Hilo, HI 96720

"a friend of mine went in to purchase bags from Safeway a few days ago and as someone who is on a budget, I thought it was a great idea. I went in to purchase bags and was immediately told no. I walked up to a different worker who gave me bags and told me to go to a register because she had no way of cashing me out and I went and stood in line where I was met by the same lady (Mina) who again refused. I went to the customer service desk because I didn't understand why she was being so rude and accusing me of trying to steal (I have never stolen anything in my life). The guy behind the desk (Doug) called a manager because he saw the interaction between me and that other lady. At this point I explain to this guy why I'm trying to purchase the bags and then the guy behind the counter said what I was trying to do was dumb (again not sure why the hostility). The manager (Cole) sold me the bags, but was hesitant and I'm not sure why they all thought i was going to steal, but as soon as I left and got to my car I immediately broke down in tears because I have never in my life had this kind of thing happen. Needless to say I will not be shopping at Safeway again."

"Store manager don't know what he's doing. Self check out and only 4 cashier. Why do they have all the check out line when they know when they are going to be busy. Had to wait for a half hour and my icecream melted."

"I love this grocery store. Especially the fresh salads at the deli. The beer is cold. Great refrigeration for all groceries. Fresh local products. Starbucks inside"

"It’s like being in a hoarders home because they have extra stuff all over the place and the lay out is so tight you can’t pass two carts to get through an aisle while people are backed up down the aisle waiting for the checkout. Worst Safeway I have ever been in. They have room for a better layout. Someone has really poor spatial reasoning though."

"For visitors who need groceries/stuff, Safeway is a good start. With a good variety of brands and choices that includes some local ones, Safeway is helping bring many fruits and vegetables to a one stop shopping outing. Don't expect to see the same prices as on the mainland, but that is the case with all imported goods on the Island. Nevertheless one stop shopping is the key word here. Great staff by the way."