Cutter GMC

94-149 Farrington Highway, Waipahu, HI 96797

"Our Service Specialist Mike is always engaging and gives us a sense of purpose when visiting you folks at the Waipahu Service Center. He's always welcoming and gives assurance that my vehicle is in the best hands. It was a fast first service for my new vehicle and at a great cost. Thank you Cutter GMC Service Center Waipahu for helping salvage a horrible sales experience."

"DO NOT TRUST SALES AND FINANCE TEAM!!! Extremely crooked business practices here. My family is expanding and I needed to trade my truck for a vehicle with more seating. It was January 2024. I had a 2017 Colorado with 20,000 miles on it, pristine condition. I traded it 10,000 below kbb value on the premise of getting a better out the door price on a 2019 Caravan with 60,000 miles. Ended up settling after negotiations with Mark on 6,000 ABOVE kbb value on the van (I understand dealers need to make money) but was promised that they would match our Navy Federal loan of 4% apr. We met with COLIN PAGBA, who assured us multiple times that our loans interest rate would be matched at 4% apr. MULTIPLE TIMES TO OUR FACE. We signed on the deal, all on an iPad, never touched pen to paper (will be important later) and everything looked great. Fast forward to our first payment of almost $600, the entire payment went to interest and didn’t even touch the principle. We called the lender, Santander bank (we found out is a scummy subprime lender after our research) and they clarified that a 17.64% apr had been requested by Colin. We were floored. We drove back to the dealer — in the van they sold us with multiple issues that they STILL hadn’t fixed or even made an appointment for—with my 3 kids and pregnant wife. We met with General Manager Shane Lawrence who defended his team and denied that they ever make any shady or misleading deals despite him not being present when it transpired or doing any research into the situation. His attitude showed us that this is their regular practice and they get away with it quite often. There is no way both me and my wife overlooked and signed a deal of over 17% interest after coming from a Navy Federal loan of 4% which the interest was the only thing we stayed adamantly focused on even when they tried to distract us with just our desired monthly payment or loan length. Colin and Shane both promised to call us back the next day to address the situation further and neither of them have to this day. I admit my first mistake was not going back to Navy Federal first, but I didn’t think that Colin and Mark of Cutter GMC would do something so detrimental and disgusting like this to me and my family in the name of profit in their pockets. Nefarious business practices being done here. They came off as very caring and assuring so I let my guard down, I didn’t expect a couple of nice seeming local bradas to enact such predatory lending behavior but they did. I am reporting this to the BBB, Federal Trade Commission and the State District Attorney. We are also seeking legal council for guidance on next steps. STAY AWAY FROM ALL CUTTER LOCATIONS."

"Super awesome customer service. Dora was the sweetest and was very patient and accommodating with me throughout the entire process of me choosing the vehicle that I wanted. If you ever go there ask for Dora and she’ll take great care of you. Lee and Colin were also very professional and helpful with explaining each step of the process. Mahalo Nui!"

"I made an appointment for February 28, 2024 at 0700 I arrive early and checked in by 0700. I was told with the issue that I brought my vehicle in that my vehicle may have to stay overnight. So I took my uniform out of my vehicle because I had another job after my primary job. If someone schedule an appointment, vehicles should be worked on the day of the appointment. Second Item I had to call at 1:27 PM the next day to find out the status of my vehicle. I was told it was ready after electing not to have the over $1000.00 for radio screen replacement. When I pick up my vehicle I notice on my bill $14.40 hazmat disposal fee. I had a diagnostic of my radio and side windows, no hazmat. I called the service manager and he said it was the cost of using the tools and everyone has to pay for the use of the tools up to $50 depending on the amount of the bill. No worries I will not go to this dealership again. This is the third time that I was not satisfied with the service I received. If I am spending my money I deserve what I pay for in a timely manner. Know my sun roof or back window doesn't open. I take my vehicle in for one thing and leave with other issues. They worked fine two days prior to this service."

"Best experience possible, thank you to Justice for helping us out and making this process easy for us! 10/10 customer service wouldn’t recommend any other place but HERE (:"