Tilt Pearlridge 98-1005 Moanalua Road, Aiea, HI 96701

"This will be a little long hope the management will read it. We had a terrible terrible experience today with the staff. this guy that works there was very rude doesn’t have any costumer service experience doesn’t know how to deal with costumers even lied to me when I ask his name at first he said his name is joke and then say a different name jaiden when I ask him the second time. He was ready to fight and showed aggressiveness infont of my 2 daughters and son. I just asked him if he can reset the timer when I was playing basketball hoop just bec of the drinks I was carrying that I left on top of the machine but they were in a cup holder, he told me that I can’t leave the drinks on top of the machine so I told him I didn’t see any sign that says do not leave your drink on top of the machine, and that’s when he started insulting me he replied use your common sense and even asked me do you have $10k to replace the machine? And even threatens to slap me in the face when go back there the following day to talk to his manager.i was shock when he said that. I just simply asked him to reset the timer that’s all but instead he choose to argue with me until it reaches to the point that he wants to hit me. If he is not happy of his job then quit hope the management will do something about this so other parents will not experience of what i experience today I wonder how they get a 4.2 ratings.if possible avoid to go there your day will be ruined can’t recommend to anyone."

"We had an unsatisfactory experience with the customer service at Tilt. The staff didn't seem friendly or happy, which affected our overall enjoyment. We won't be returning due to the treatment we received. It's disappointing when a place meant for fun falls short on creating a positive atmosphere."

"The kids love this place! Its a bit pricey for the games and they could use some new stuff, but the kids loves this place! I always visit this place when I am in the mall with the kids. They have one uptown too, so there is no escaping it. They took a lot of money from me...but its worth it, its for the kids..."

"Great place for the kids. It's our granddaughters favorite place to go when we're at Pearlridge."