City Mill - Kaimuki 3086 Waialae Avenue, Honolulu, HI 96816

"The employees racially profile and discriminate in regard to their bag check-in policy. Not a single employee offered to help me, but one did chase me down in the store to make me check in my small bag and the rest overtly ignored me."

"WORST CUSTOMER SERVICE EVER. I would not recommended coming to the Kaimuki City Mill. I would rather drive to Lowes and Home Depot. Ms. Nalisha the cashier was rude, unhelpful and did not care about providing the "excellent" customer service City Mill is supposed to be known for. It seems like City Mill's customer service has gone down drastically. I purchased an Iris 5-drawer storage chest at the Mililani store. The dresser damaged and had I took it to the Kaimuki store to exchange since i live in town. The cashier Ms. Nalisha who was doing the exchange was rude and unhelpful. She told me to grab a replacement but did not tell me where it was located in the store. I asked her where it was and she just said "oh its over there somewhere" which was not helpful. I walked the entire decore section and could not find it. She did not bother to call for help or make any attempt to get help from a sales associate. I would not reccomend coming to this City Mill."

"This Hardware store has been in the neighborhood since I was a young girl, providing for the people in this area with a variety of all sorts of items for a business or home. City Mill can be seen from the street im all directions with their own parking area for the steady flow of customers throughout the day. Not only can you shop in store but they offer store pickup when order online. Clean, neat and organized with various signs to lead you to an item. Friendly staff around the store willing to assist if in need. Public restrooms available in their outdoor area where you find garden/yard items, lumber and even a customize station for window screens to be made. You will also find a cashier located just as you enter/exit this area. Small plant section where recently one of the only Native Hawaiian Plant Nursery provides various native plants to purchase. I do periodically shop at this neighborhood hardware store once a month for convenience but most times your able to find most anything you looking for. Ever in the area and in need of a tool or something keep this neighborhood hardware store in mind."

"Helpful service, if you can find an available employee, and motivating selection of home-repair and garden products. They cut jalousies / glass for windows. Reasonably priced. Very thankful that this home-improvement shop has a large selection of organic and locally sourced seeds (from Fukuda Seed Store & Aina Ola Seed), including for many Japanese & Chinese vegetables."

"Great neighbourhood spot. The store is well organized and clean, employees are helpful. They not only carry standard hardware store items, but home decor and organizational items as well. I’m disappointed (in myself) that I didn’t come here and instead bounced between the big box stores looking for basic house goods (brooms, cleaning supplies, welcome mat, etc.) as they have it all, and at decent prices too. A large selection of SimpleHuman items priced the same (or just $1 more) than Amazon. Over the door hangers, waste bins, soap pumps, and every oxo brand kitchen item. In addition, they also carry furniture at very affordable prices. Their garden center was well stocked. I picked up perlite, peat and sphagnum mix, seed starter kit, and a few misc seed packets. As others have mentioned, if you want something in particular, you can call ahead. Highly recommend if you’re new to the neighbourhood and need to stock up without dealing with the bustle around Ala Moana. Always great to support a local business. Mahalo City Mill."