Straub Medical Center - Kapolei Clinic & Urgent Care 91-5431 Kapolei Parkway, Kapolei, HI 96707

"They are not first come first served basis. People that came in after me were seen before me. It was clear what was going on. They have a preference for what ppl they serving and it’s not for ppl that look like me. I was never seen their they just wasted 2 hours of my life."

"This place is actually...TO GOOD TO BE TRUE!! Last year I came here for an emergency around morning time 10a.m. This urgent care just opened at 10a.m...I couldn't believe I didn't leave this place til 430p.m. bad constant stomach pains Believe it or not..im back again on the west side. By far the worst on the West side. The waiting area still sucks! They need more seating. People who are actually sick is standing outside. The guys in the front desk are not helpful at all! HPH Should hire more friendly and courteous workers who are more sincere or even have great customer service. Queens West Medical Center would be a better option or also queens empower health all in ewa/ewa beach. BETTER CHANCE OF GETTING HELP AND BEING SEEN BY A NURSE/DOVTOR ASAP. Feels like your slowly dying waiting sitting in the waiting area and you are here at urgent care for NO CARE AT ALL!!!!!!!AND MORE ROOM FOR SEATING ESPECIALLY BEING SICK WAITING IN THE URGENT CARE."

"Waited 2,5 hour to see a physician when i already had my lab tests ready. They asked to run the tests again and they told me im next. Even 5 ppl who came after me were able to go in while me waiting with 3 kids and terible pain nobody gave a damn. The lady behind the desk said this is normal and if i didnt like it i was free to go somewhere else. Really? After 2,5 h waiting? Diskrimination and racism is real even in 2024. Shame."

"This is an awesome urgent care. I have been to many in Hawaii and this one is by far the best! Whenever me or my family have an issue, this is our number one choice. Everything is so convenient. The staff at the front are so kind and They give you an estimate wait time wich is convenient. The nurses are so kind. Rochelle took very good care of me at my last visit. I give this clinic 5 stars because the customer service is top notch and the wait time is appropriate. Everything about this urgent care is convenient for me."