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Sugi Psychiatry & Wellness
10395 Double R Boulevard, Reno, Nevada 89521
About the Sugi Psychiatry & Wellness
Sugi Psychiatry & Wellness, located at 10395 Double R Boulevard in Reno, Nevada, is a doctor-led institution focused on mental health and overall well-being. Inspired by the Japanese art of Kintsugi, we believe in repairing and transforming lives with a touch of gold, making individuals more resilient and unique.
Our treatments cover a range of issues including mental illness, depression, hormone optimization, pain relief, and weight loss, all aimed at helping you become a happier and healthier version of yourself. We prioritize face-to-face interactions and have strong connections to the community and our patients.
Our goal is to improve the quality of life for all our patients, utilizing innovative and effective programs backed by science. Our team of board-certified psychiatrists and Advanced Practice Registered Nurses work together to blend medicine and well-being, providing comprehensive care.
If you are looking to embark on a journey of transformation and self-improvement, contact us at (775) 507-2606 or visit us at our Reno location. We are here to support you every step of the way.
Photos of Sugi Psychiatry & Wellness
10395 Double R Blvd, Reno, NV 89521, United States
Opening hours of Sugi Psychiatry & Wellness
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Sugi Psychiatry & Wellness
"I was recommended Sugi Psychiatry by a psychiatrist in Carson City who had no openings. Getting an appointment was a very easy process and I was able to meet with Dr. Culpepper fairly quickly. The Sugi office is very clean and the staff is very friendly, professional, and helpful. Dr. Culpepper was extremely professional, kind, empathetic, knowledgeable, and very helpful. I was very anxious going into my appointment, but I left feeling hopeful and optimistic about getting help (for the first time in a long time.) Dr. Culpepper really makes you feel like he truly does care and wants to help you down a better path. I highly recommend Sugi Psychiatry and Dr. Culpepper, and would recommend them to my closest friends and family."
"My experience here was incredibly unprofessional. I had seen Culpepper through a referral of another medical professional I had been seeing in order to help out with the process of an ADHD assessment and cross reference. During the entire appointment he was very rude, rushed through the entire thing, made it seem like he wasn't listening and didn't care about any of my concerns (if I could even vocalize them, he was going that fast through everything). I kept telling him how medication wasn't my purpose with this visit, and that I just wanted help with the assessment. He said I was using a lot of 'buzzwords' (which were just terms and phrases I parroted from my THERAPIST) and alluding to the idea that I don't have ADHD because I apparently live with my symptoms well enough (I don't lose my phone everyday, I set alarms and reminders, I write physical notes and place them where I can see. Apparently these things I've done to help make my life easier is a sign that I don't have ADHD despite me trying to say what I constantly struggle with). And despite his opinion, kept saying that he would be willing to waive it and give me the diagnosis so I can get medicine DESPITE ME SAYING THAT'S NOT WHAT I WANTED. He downplayed all my concerns, told me that 'everyone in your generation can't focus right' (worded differently, but same implication). The worst part was when I told him my other family members also have ADHD, and in response he said verbatim "people get misdiagnosed all the time." Incredibly rude, unprofessional, and dismissive of any concern. He talked down to me like I was a child who didn't have anything important to offer. He made me feel like I didn't matter. I will not be recommending anyone to this facility. If you want psychiatric help and staff that actually cares, go literally anywhere else."
"This place is all about the money. They will charge you for medication management and psychotherapy for every visit even though they do not provide psychotherapy. Dr. Culpepper was not disagreeable at best and he found the right medication for me. The APRN Duncan Langguth is amazing, but that was not enough for me to return to this practice given the questionable billing practices. I was sent to Sgui Psychiatry from another mental health provider and as I needed immediate care I didn’t do too much research. When I arrived for my first appointment with Dr. Culpepper, he had three interning student’s with him, this was not a bad in itself, but he did come off as not having any care for my mental health. They asked me questions and he seemed to be convinced by my previous diagnoses. He addressed my medication concerns by putting me on a different medication. I was scheduled for a visit a month later to follow up with the meds as they were new and starting them could cause a bad side effect. He was a little more personable this visit and only had one other person with him. I asked if there was anything I needed to look out for with my diagnosis and he said there was nothing. (spoiler alert both sleep schedule and stress can be huge factors both in letting me know a problem could be coming and making things worse). Either he didn’t agree with the diagnosis or had no care to advise me beyond medication management. He said he didn’t take my new insurance and sent me to the APRN who worked there, Duncan Langguth, for my next check up. He was amazing. He asked me basic health questions and even recommended strategies to help me sleep. Then I found out there were problems with my insurance billing for the second two appointments, and I checked the billing statements. I found that for each appointment there were two charges, one was 198 and the second was 234. I thought this was odd so I sent two messages, one through their patient portal and one through the billing invoice portal. I never received a reply. At this point I looked at their reviews online and noticed others had had problems with their billing department so I gave up hearing from them. And as it was a busy time at home and work I lost track of things till I received a “final notice” text from them. When I replied that I had not received a response from them with my inquiries about the bill they actually answered some of my questions. Even though I finally found out the second charge was for psychotherapy, they never responded to my question about why the charge for each visit was over 412 dollars when their cash price was 150. When I said I didn’t feel like any psychotherapy was given and pointed out that both visits were short and the second one was 10 minutes tops, I was informed that all appointments counted as psychotherapy as the doctors inquired about my mental health. I disagreed and they stopped communicating with me. I fixed my insurance so they got paid but I found the fact that they routinely billed for something I felt they did not provide in any way shape or form off-putting to say the least. I would never return to this office or recommend it to anyone else."
"The woman on the phone was patronizing, treated me like a child, and kept saying "good girl" to me whenever I acknowledged that I understood what she was saying. I'd been without meds for several days and was told for the first time that it's because I didn't come in every 3 months in order to continue the exact same prescriptions/dosage that I've been taking daily for 6 years. Why should I be paying over $150 per visit (AFTER insurance) every 3 months for maintenance meds?? They didn't have an appointment for several weeks and they refused to approve a temporary prescription to get me to that appt date. They weren't returning my voicemails. They didn't take me seriously and I had to really emphasize the significance a break in meds like that would have on my life and self advocate HARD for her to get me a telehealth appointment with someone that day. The provider was late to our appointment and on the video call it looked like he was laying in bed and was so apathetic, I was frankly baffled. To their credit I was able to get my meds filled that evening but I shouldn't have had to fight so hard for it. Other people who are vulnerable and feeling the heavy effects of their illness may be left to endure the consequences of being off their meds while waiting for this facility to actually help them. I had my care transferred back to my PCP so I never have to come to this place again."
"Strange visit... I was hoping to see a provider recommended by a friend but she was gone. Frustratingly, they didn't tell me this in advance, when I showed up for my appt I got Dr. Culpeper. He seemed distracted, tired, I didn't feel like he really listened to me the entire appointment. He prescribed medication for me and told me not to take it that it was only for insurance purposes, and kept recommending TMS even though I told him I'm not comfortable with it. Then the nightmare began with their billing department... They were as unhelpful as could be after making a billing error in their own favor. Maybe the business is hard up for cash, the offices are mostly empty and it looks like there used to be a lot of providers here, seems to be in decline. Fortunately I found the good provider I was looking for at another business in town."
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