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Safeway Pharmacy
1020 Johnson Ln, South Lake Tahoe, California, United States
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About the Safeway Pharmacy
Safeway Pharmacy is a trusted drugstore and health institution located at 1020 Johnson Ln in South Lake Tahoe, California. As a full-service pharmacy, Safeway offers a wide range of prescription medications, over-the-counter drugs, and health products to meet the needs of its customers. The knowledgeable and friendly staff at Safeway Pharmacy are dedicated to providing personalized care and guidance to help customers manage their health and wellness. In addition to pharmaceutical services, Safeway also offers a variety of convenience items and household essentials for shoppers. Visit Safeway Pharmacy for all your healthcare needs in a welcoming and professional environment.
Photos of Safeway Pharmacy
1020 Johnson Ln, South Lake Tahoe, CA 96150, United States
Opening hours of Safeway Pharmacy
Monday:
13:45 - 20:00
Tuesday:
13:45 - 20:00
Wednesday:
13:45 - 20:00
Thursday:
13:45 - 20:00
Friday:
13:45 - 20:00
Saturday:
13:45 - 17:00
Sunday:
13:45 - 17:00
Reviews of Safeway Pharmacy
"This is the worst pharmacy experience I've ever had. I, unfortunately, had to visit three times to pick up prescriptions, and every time the employees were unfriendly. They avoid eye contact, they mumble, they roll their eyes, they sigh, and that's only if you're lucky enough to not be ignored. But, with my most recent prescriptions the issue was with Good Rx. Their "system was down" and they "couldn't bill through Good Rx." This, I understand is an issue out of their control. I'm sure it's frustrating for them, but it's also frustrating for their customers. Arguably more so. However, they didn't behave in a helpful or compassionate way at all regarding the issue. Considering that this system error was putting people in a tough position of having to pay more than they can afford for medications they can't do without, you'd think that maybe the employees would AT LEAST offer an apology or some semblance of solution. I would have been quelled entirely if they had apologized, or even just been nice, and suggested I call back in a day or two to see if the issue had been resolved. They also could have tried to be more helpful for people in this tough situation: they could have taken down the Good Rx information they needed for the medications to re-bill at a later date allowing the customers to pay the coupon price, or maybe they could have offered to issue a refund once the system was working again if the customer could not wait to purchase the medication. I'm beyond convinced there was more they could've done than just say, "there's nothing we can do" accompanied with the aforementioned sighs and eye rolls. Furthermore, when I called a few days later to see if Good Rx was working before going in person again, I was met with extreme animosity. I had the displeasure of speaking with Adam. Verbatim, he said "your prescription is only $13, so is that really overpaying?" suggesting that he was the authority on what customers can afford to pay. And, when I asked how long they'd be able to keep my prescription on the shelf while I waited for Good Rx to be working again, rather than giving me a straight answer of 14-days, he said, "well, I can pull out a calendar... It was filled on the 20th, so, one... two... three..." and proceeded to count loudly and talk over me as if I didn't know how to count. I just needed him to tell me how many days their policy allows for, and for some bizarre reason it was like pulling teeth to get the answer. And, finally, the icing on the cake, he hung up on me. I also witnessed Adam being rude to customers in front of me in line, and he was speaking ill of customers behind the counter when I walked up on my final visit. I'm not sure why he's being allowed to get away with this behavior, but it's pretty unacceptable. LASTLY: I was correct in assuming that there were potential solutions to offer to customers. They WERE able to process a refund for the difference in price for the prescription I paid for while Good Rx wasn't working. However, this was not something they suggested to me. I had to take it upon myself to fix the problem. And, unsurprisingly, they were not friendly about the refund."
"Much better than the Safeway Pharmacy in Zephr Cove. They actually answer their phones and are courteous. I had a negative experience though. My Rx called for a 60 count of 10mg pills. The 10mg was frequently out-of-stock, so one pharmacist at this location would substitute 30 count of 20mg pills, because the 20 mg was consistently in stock. I would simply cut the 20mg in half. Same exact dose, and it allowed me to receive my medicine without a delay. This past weekend, when I went to pick up my Rx, the pharmacist on duty wouldn't give it to me, because he said that I needed my doctor to specify "20mg". The 10mg are still out-of-stock. This is not a dosage difference, as 30 count of 20mg is the same monthly dose as 60 count of 10mg. This resulted in me not having medicine that I need, because my doctor's office is not open on weekends. When I called Safeway to renew the prescription, on Thursday, I wish the pharmacist would have notified me at that point in time that there was a problem, because I could have contacted my doctor's office immediately and fixed the issue, without a gap in medication. I thought everything was OK after my phone call, until I showed up on Saturday, and could not get my medicine. This is a medication that I have been on for about 8 years. The weather and roads have made it difficult to get around Tahoe lately. It is not as if it is easy to just go to the pharmacy multiple times when there are big blizzards around. It would be great if this pharmacy didn't SUCK at communication, because I could have avoided both a gap in my medication as well as extra trips during nasty snow storms. I will be looking for another pharmacy! I am open to recommendations if people know of a place that has reasonable people with decent communication skills."
"Took over 2 hours and 3 returns to full two generic prescriptions. They said they would not honor good rx and grossly overcharged me . STAY AWAY!"
"To the people and visitors of South Lake Tahoe. I wanted to reiterate my thoughts of what Adam and Jean bring to this pharmacy. First of all this is a very stressful occupation and the both of them almost always have a high tolerance of patience. I can't think of a better combination of professionalism that the two of them display. A lot goes into the process to complete filling a prescription the doctors office, Maintaining inventory, verification of insurance if there is any.we can't just click our heels together 3 times and expect that our prescription will be ready. I think every now and then we all should step back and appreciate what this pharmacy and all of its staff do for all of us. Just reminding us that these people that work here are not robots and they are people too. An atta boy and atta girl can go along way!"
"While Adam is awesome, understanding, and a caring pharmacist the rest of them could be fired and I could be a very happy customer. They are short, nasty, uncaring, and don’t even go one step farther on their job to make sure you have your medication on time. I actually will wait until he is working to go in and get my medication or call because of the upset they have caused me."
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