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Home2 Suites by Hilton Las Vegas I-215 Curve
8470 West Sunset Road, Las Vegas, Nevada, United States
About the Home2 Suites by Hilton Las Vegas I-215 Curve
Home2 Suites by Hilton Las Vegas I-215 Curve is a modern and inviting lodging option located in the bustling city of Las Vegas, Nevada. Situated at 8470 West Sunset Road, this hotel offers a convenient location near the I-215 Curve, making it easy for guests to explore all that Las Vegas has to offer. The hotel features spacious and comfortable suites with all the amenities needed for a relaxing stay, including fully equipped kitchens, separate living and sleeping areas, and complimentary Wi-Fi. Guests can also enjoy a complimentary breakfast each morning, a fitness center, outdoor pool, and a 24-hour business center. Whether visiting for business or leisure, Home2 Suites by Hilton Las Vegas I-215 Curve provides a comfortable and convenient home away from home.
Photos of Home2 Suites by Hilton Las Vegas I-215 Curve
8470 W Sunset Rd, Las Vegas, NV 89113, United States
Reviews of Home2 Suites by Hilton Las Vegas I-215 Curve
"TLDR: property was conveniently located and rooms were big and clean. Staff was not accommodating, and the impact of their lacking customer service will affect the larger Hilton brand for this customer. Full review: I am a Hilton Gold member through the benefits of my Amex platinum card. As a travel card, it’s great to receive status at Hilton as one of the perks. Amex provides more points when booking hotels directly in their travel portal, so it makes sense that I would want to book my hotel stay using their portal. In December 2023, my spouse and I did just this, using Amex to book our hotel, a Curio Collection product line of the Hilton brand. The hotel was great, and made better by the amazing staff. Booking through the Amex travel portal meant we earned points to our card AND we also received points to my Hilton membership. A win win! When my relative came to visit in February 2024, I looked at Hilton properties first because we enjoyed our most recent experience, and we booked this property, again through the Amex travel portal. When I arrived to check-in, the rude front desk staff member told me I would not be receiving points for my stay because it was booked through Expedia. I informed her that I booked through their brand partner Amex, but she would not relent. Despite seeing and showing me that I paid with an Amex and that it was booked on Amex travel (literally says “Amex Travel” under the booking detail), she continued to dismissively put her foot down about my not receiving points because of how I chose to book my travel (called Amex, and apparently their travel portal is powered by Expedia - also the Amex agent said she has never heard of anything like this happening at a hotel). The manager is called and she also doesn’t seem to care to be accommodating. According to the Amex agent I spoke with about this, who also called the property to get more information, it is up to the property’s discretion on whether they want to award points for your stay or not. This property apparently opted that my booking through Amex travel was a hard stop “No” for my points. I know it might sound silly to gripe over a few thousand points, but the gripe exists because I was looking to start building brand loyalty which was naturally directed towards Hilton because my Amex card granted me status with this brand and I enjoyed my recent experience with a different product line of the brand. The news that I wouldn’t receive the points was shocking, but the way the staff were rude and dismissive was what never sat right with me in the interaction. I especially didn’t appreciate that in attempting to show me what their system displayed, they ignored the other pieces of information in their system that confirmed how I booked the reservation. All in all, the room was nice, property was conveniently located, and the common areas and rooms were well-kept for the new property. Based on the property alone, I’d recommend someone to stay here because they avoid high hotel fees from staying at the nearby Durango Casino Resort. Sadly, I don’t think I will be looking to become a Hilton brand loyalist anytime soon or ever. I have a trip coming up in April where options were Hilton or Hyatt. I am not even a Hyatt member and receive no status through Amex for them, yet we opted to stay at the Hyatt option instead. One bad experience with a property/product line, and they likely lost loyal customers over a few thousand points."
"Great hotel in an easily accessible location. Rooms and facilities in very good condition. Front Desk staff cordial and welcoming. My only peep, breakfast does not have whole milk, nor 1% or 2%, only fat free available. I asked the breakfast attendant and she stated they only provide Fat Free Milk. For that reason, I will not choose this hotel again."
"Hotel is clean, rooms are nice and clean. Love having the kitchenette. Two issues, which are reflected in my ratings… thin walls & floors. It’s discount and I get it. Second dislike are the bathroom slider doors. When closed, there is still a gap between outer wall and door, which means bathroom noises can be heard in room area… exactly what everyone in your party wants… Hilton, if you’re ever curious why your water bills are higher than expected… guilty. Excellent for noise dampening. The best thing about this place, unequivocally, is the fantasticly kind and friendly 70’ish year old breakfast lady (she told me her age, but I won’t be telling). I almost bundled her up, into my luggage, to take her home and introduce her to our kids as grandma. She is pure sunshine and worthy of employee of the world with a raise to match! All the breakfast staff were friendly, but nothing like our families new grandma. Pic included."
"Dog was barking in the room next door from 9pm-10:30pm (room 310) reception offered us to switch rooms… hmm thank you, you really think we would wake up both of our 2 little kids, pack all our luggage and switch rooms??? In general, Bad customer service, arrived at 5pm and still had to wait for the room to be inspected. Poor breakfast, dining area was dirty, no consideration for food allergies… overall, poor experience!!"
"We had a dog barking in the room next to us all night long. The hotel has no policy for dogs, and no plan to intervene when owners leave their dogs in the room barking. The hotel solution was to offer so kindly to let us check out at 10 PM at night and they would refund us. We have never been spoken to so rudely at a hotel as we were at this one by Regina. We were blown away by how unprofessional they were. There was another room available at the hotel, but they rescinded it when they realized we had written a negative Google review of them. We will definitely try to stay at Marriott hotels going forward, because Hilton appears to have no customer service."
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