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NU Car Rentals
81 Alae St, Kahului, Hawaii, United States
About the NU Car Rentals
NU Car Rentals is a reputable car rental institution located at 81 Alae St in Kahului, Hawaii. With a wide range of vehicles available for rent, including compact cars, SUVs, and luxury vehicles, NU Car Rentals offers convenient and reliable transportation options for travelers visiting the beautiful island of Hawaii. Their friendly and knowledgeable staff are dedicated to providing top-notch customer service to ensure a smooth and enjoyable rental experience. Whether you're exploring the scenic landscapes of Maui or cruising along the stunning beaches of Hawaii, NU Car Rentals has the perfect vehicle to suit your needs.
Photos of NU Car Rentals
81 Alae St, Kahului, HI 96732, United States
Opening hours of NU Car Rentals
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
08:00 - 17:00
Reviews of NU Car Rentals
"Avoid this company. After demanding detailed information about our flight to monitor potential delays, NuCar left us stranded at Lihue airport when our flight was rerouted from Seattle through San Jose. When we arrived two hours late — at 530, not some ungodly late hour — we found an email sent while we were flying that their office closed at 430 and that we should call to make “special arrangements” for pickup. There was no shuttle. They answered no phone calls or texts. This forced us to take a very expensive cab to our destination. When I called the next day, after renting a car from a dependable company, the man who answered the phone said, in answer to my complaint, “This is as good as we’re going to get.” Believe him."
"I thought i was in a junk yard~ with worst guest service people~if you want try worst hawaii rental service you can choose nu rental car service..you will experience nightmare ~~ not only this van all of theirs similar condition or even worse ~~i will give minus star if there are options for that.."
"I do not understand the bad reviews. I had an amazing experience with this company while in kauai. Shuttle was going from airport at regular intervals. I don't recall the name of the guy who took care of us on arrival but he was simply the BEST. So very friendly and helpful. Had great recommendations for local eats, beaches and parks for my kid. He was the first interaction I had on the island and he absolutely made me feel welcomed. He definitely deserves a raise (and at the very least, the kudos) Car was nice and clean. Turning the car in was easy as well, then hopped the shuttle right back to the airport. Would rent from them again."
"Never again. Their cars are absolute junk and they are a source of endless frustration. If you're in Maui on vacation, you'll regret the decision to rent here 100%. Spend $50 more and don't ruin your vacation. I beg you. Read the reviews. Don't let the price influence you. Read what others tell you. This place is a disgrace. We were given the Hyundai seen here with the fainted paint hood (seen attached). We're non-pretentious people; we thought fine no big deal. However, the car had issues with the tires. It sounded like it was rumbling when driven. Fine; that happens too, I thought. They'll help us exchange it. So I contacted them; they never pick up the phone. I had to show up at the location and they said go to the trailer to request a different car. Fine. I went there. They were lazy beyond words. They gave me a Kia full of dings and even bigger problems with the tires and wheel bearings. I didn't feel safe driving it. They refused to help any further. Finally I gave up and rented from another company at the airport. They were not helpful and did not issue any refunds."
"If I could give 0 stars, I would First of all, the shuttle that takes you to the car rental shop took 30 minutes to show up while other car rental places is easy to ride the tram to/from the car rental shop. When we got to Nu, there were multiple workers that looked like they were not busy but would not help us. When finally a worker helped get our car, he tried to SELL everything from additional drivers and insurance and road side assistance. I understand that this is part of their job, but when you make the renter feel uncomfortable saying no, and then offer to add an additional driver for 10$ and the other 2 drivers for free but then to charge us 50$ for the additional drivers without telling us at the end, I would say that is a scam. Not only this, but I told Duke (the worker) no to road side assistance, yet when we returned the car, I was charged an additional 38$ for this. That is a total of 88$ that he added onto my bill without my consent. Please be careful of this man and read EVERYTHING that he makes you sign. He is not to be trusted. When I tried to call Nu about these charges, of course no one has answered all these times and I am left to deal with the charges on my end. This isn’t even the worst part sadly… The car that we got had the AC knob broken and the car was DIRTY. There were blood stains(?) and mud on the roof of the inside car, there was sand everywhere, and the bumper in the back was loose. By the time we got to our hotel in Kapalua, the valet noticed the loose bumper and kindly put tape to help out the situation as best possible. When we tried to call Nu about the situation, there was no one answering the phone all day. It made the group feel uncomfortable driving throughout the trip knowing that the bumper is loose. Please do not rent from this company. Not only will they not help if something happens with your car, they will also scam you of your money."
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