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Marcus Murakami: Allstate Insurance
98-1238 Kaʻahumanu Street, Pearl City, Hawaii, United States
About the Marcus Murakami: Allstate Insurance
Marcus Murakami: Allstate Insurance is a reputable insurance agency located at 98-1238 Kaʻahumanu Street in Pearl City, Hawaii. With a commitment to providing top-notch insurance services, Marcus Murakami and his team strive to offer personalized coverage options tailored to meet the individual needs of each client. Whether you are in need of auto, home, life, or business insurance, Marcus Murakami: Allstate Insurance is dedicated to helping you protect what matters most. Contact them today to learn more about their comprehensive insurance offerings and exceptional customer service.
Photos of Marcus Murakami: Allstate Insurance
98-1238 Kaʻahumanu St STE 303, Pearl City, HI 96782, United States
Opening hours of Marcus Murakami: Allstate Insurance
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Marcus Murakami: Allstate Insurance
"I needed quotes for full coverage for my motorcycle. I contacted several companies for quotes and to my surprise only Gina from Allstate replied right after my inquiry. No one else bothered to reply. Gina provided me with a quote and contacted the motorcycle dealer with all the information they needed to process my purchase. Allstate helped me out with a full coverage policy at a price I could afford. Any questions I had Gina promptly answered. I would definitely recommend Marcus Murakami's Allstste and Gina Cabacungan! Thanks again!!"
"I can't give these folks enough gratitude for the service and swift responses whenever we need a change to the policy. With a growing family and constant changes Ms. Gina is super responsive and assists with any policy changes or questions. Really appreciate you!!"
"I live on Oahu and at the time I was not satisfied with my Allstate Agent on Maui so I wanted to move my policies to an Allstate agency on Oahu, so I called Mr. Marcus Murakami on April 12, 2023. He took my information and said he would call me back. I did not hear from him, so on April 14, 2023 I called his office and left a message with who ever answered the telephone to have Mr. Murakami call me back even if he decided not to accept me as a client. No calls, no email messages NOTHING!!! Who would want to deal with someone like this....NOT ME!!! If I could give him a lower rating I would."
"UPDATE: Not too long after writing my initial review Marcus himself reached out to me and said that he would personally assist to help resolve the issues. He did thank me for being a good standing client. The process has been gradual due to underwriters and corporate systems however Marcus has communicated with me along the way to keep me aware of any updates and changes. Also I was informed that the extra $ that I was charged in error was put towards my new policy as a credit so ALL IN ALL: Even though we hit a rough patch, they did whatever was necessary behind the scenes and were able to successfully get the issues resolved and I'm really grateful for that!!! ORIGINAL: I like Allstate as a company however this is a HORRIBLE agency!!!. Every time I call to get assistance I always get rude and incompetent customer service. Ive had a policy now for years until earlier this year when they cancelled my policy AFTER they accepted my payment even deducted the money from my checking acct and then proceeded to cancel me due to “non payment” AFTER they had already took the funds from my checking. Then told me that they would not reinstate my policy even though it should have never been cancelled. Then basically made me start a whole new policy with less coverage and for much more money than the policy I already had. Then recently I had submitted a quote through the mobile app and I called to get a quote for a vehicle I was thinking of purchasing to see how it would affect my premium and instead of just giving me a quote they added the vehicle to my insurance policy and tried to charge me for it. (A vehicle I didn’t even end up purchasing and the premium quoted was beyond OUTRAGEOUS) I asked them to completely remove vehicle which should have never been added to my policy. It was just for a quote. Which the rep claimed she corrected the error. Then I noticed my premium went up again and when I called they told me that allegedly when I asked for the quote and she was supposed to remove the car that shouldn’t have been added in the 1st place that she had actually changed all my coverage for my existing vehicle instead of just taking the other vehicle off my policy. So I call and they tell me there is NOTHING they can do to put me back to the coverage that I never asked to be changed in the 1st place and that my premium would go up again even though this is another error on their behalf. So now I’m forced to shop around for another insurance company/agency all because of their incompetence. It’s super frustrating and even worse talking to them about it. Def would NOT recommend this agency."
"Marcus is extremely helpful, answering any random questions that I have and Allstate Insurance in general is phenomenally helpful and wonderful. I recently had to go through my first insurance claim process and instead of it being a terrifying and stressful process it was incredibly simple and every single person that I interacted with was understanding and supportive. Instead of experiencing added stress by fighting with insurance my interactions with my insurance was the least stressful part of the entire process, and while I don't wish anyone has a need to make an insurance claim, I hope that everyone has as easy of an experience as I did."
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