Rent-A-Wreck Kauai

"We are so happy that we were told about this place. I worked with Adele and she was the best person to contact and work with during the setup and before arriving to the island. The day we arrived late in the day Pete picked us up at the airport in the car we would be driving. We never had any issues. Pete shared with us some tips while visiting including radio stations and we agreed with him on best choice. We would use them again when we return. Mahalo to them and Aloha!"

"My wife and I booked with rent-a-wreck for 5 days. On the last day of our trip, in the morning we were involved in an accident. We called the emergency number at rent-a-wreck to inform them of our collision. The owner himself answered before opening hours. Despite being on the opposite side of the island he made his way to us within 15-20 minutes. He was extremely kind to talk to and made sure we were OK. Our vehicle was not in driving condition and they were all booked up with rental cars and didn't have any replacement vehicle for us. However the owner, knowing it was our last day on the island offered us his own personal vehicle to drive! That was very generous and thoughtful and speaks to the company's above and beyond customer service in handling emergency situations. Because he offered us his personal car my wife and I were back on the road and were able to drive up to the canyon as planned to enjoy our last day! That meant a lot to us. Thank you so much!"

"I had to give 1 star just to post this, but it should be 0. I just experienced the worst customer service of my life as well as shady scam business tactics that were not advertised and purposefully misleading. This led to a $500 charge on my bank account, a fraud alert, and block on my accounts less than 24hrs before I am supposed to arrive in Kauai for my 5-year wedding anniversary and delayed honeymoon. When the owner of a company asks you "can you read?" and insultingly implies that you are too stupid or uninformed to understand a contract, there is something wrong there. When someone records your conversation without consent, there is something wrong there. When you are belittled by an owner of a company and told that information written in fine print on the first communication you received from them should be satisfactory...even if you've had 4 conversations with people over the phone going over the details of your reservation and not one single person mentioned the $500 hold...that's misleading and fraudulent business activity. At the end of it all, they agreed to cancel my reservation, reverse the $500 charge and not charge me the additional $75 cancellation fee, and not refund me my $70 deposit. I am still waiting for confirmation of the $500 reversal from my bank, and if I don't see that, it will be reported as fraud by me. Let this be a warning to anyone trying to rent a car through a local independent company, sometimes when you try to support local, it's not the best option after all. Don't get scammed out of $500 on your vacation, read the fine print, and best of luck to anyone else who has dealt with this company, their employees and the owners."

"Our car was perfect for our budget and got us around the island everywhere we wanted to go. Everything worked, including the AC and was an overall smooth clean ride. Great experience with the team for a self-pick up on the weekend and dropped off in person during the week. I knew exactly what I was getting, how to pick up and what I needed for returning our wheels. We look forward to renting a car with our friends at Rent-A-Wreck again when we’re back in Kauai! Cool seat covers were a nice bonus!"