Budget Car Rental

"Personable, easy pick up and drop off! We arrived in Lihue late in the evening. The Jeep we were originally paired with wasn't ready on our arrival. While waiting, the sweet lady at the checkin called us back and paired us with a Jeep that was ready! We appreicated her thoughtfulness allowing us to be on our way after our long flight!"

"Booking a car with Budget online was easy, the airport location was easy to find, their shuttle was readily available, prices were competitive and when I got to the counter the agent was friendly fast and helpful, even though there were many people in line she acted like getting me safely and happily into a car was her only concern at that moment like I was to the only person in the room (kudos to her for making Budget my #1 choice for my next rental). Drop off was super easy and efficient too. That process only took 5 minutes from drop off to being dropped off curbside at the airport. Plus my shuttle driver had a great sense of humor and was helpful with the luggage too. Easy peasy process is the way I like to travel. Thank you Budget."

"On a Saturday arrival at 5pm Budget only had 2 employees working and the line was still out the door from the previous flight. I felt bad for those 2 employees. I had read this was standard with Budget so I joined the Fastbreak option prior to arrival and that process was pretty smooth and went much quicker once helped arrive. All the staff I interacted with were very competent and friendly and made quick work once I got to the counter. The car was easily accessible, clean and well maintained. Return was easy as well. I’m just think the lines create a very bad first impression for the island as a whole in regards to tourism."

"I am writing this review based on my experience at this location; with one big caveat. We arrived right after our plane landed and we were ~3rd in line. It took 30-45 minutes to be seen and get our car. By the time we were at the counter there was a line out the door, likely at least a 3-hour wait. We declined insurance because we get it free with our credit card. The parking lots in Kauai are extremely cramped. I'm surprised there aren't door dings everywhere. Be careful! As for the car itself, apparently island weather isn't kind to cars. There were less than 30k miles on the dash and I'd have guessed it was over 70k. The interior was a little dirty and the glass was so oily it whited out at certain angles. Thankfully there were no hidden charges other than the expected taxes."

"The experience my family had with renting the vehicle was horrible. There was a long wait time to even speak to the counter representative. And not to mention the extreme cost to renting the vehicle. Our plane landed at 2:00 pm we didn't leave the Budget for another 3 hours. Two hours were spent just waiting to be seen. Then the counter person did speak very well. And offering insurance to a vehicle that doubled our rent. Which cost us over 2186.88 dollars. We added the insurance, because we were told if anything happened to the vehicle we would have to pay for the time the vehicle was out of service. We were also told it takes about 8 months for a vehicle to be fixed. So, we went with the insurance. We then had to wait another hour just to receive a vehicle that was not what we ordered it was smaller and not able to carry 4 people and luggage. My family and was not going to sit in line again for 2 hours to speak to a representative just to be told no or wait another hour to receive something else, not to mention the vehicle was scratched up horribly. Other customers were tipping the staff just trying to get their vehicles in a timely manner but that didn't work either. All I can say is wow this place did not embrace the aloha spirit. Ps. We reserved the vehicle back in February 2023."