Avis Kona airport

"Pretty shady business. Dropped off the car with no issue from the attendant only to find cleaning fee charges slapped on without any notification or chance to dispute. Seems like pretty common practice from them. Look out for your credit card charges afterwards and avoid if possible."

"Terrible service. Manager lied to me. $250 cleaning fee for sand on floor mats. When we were returning our rental car after a short trip to Kona the only agent available at returns was visiting with a friend in a personal vehicle and could not be bothered to take a look at our car. When asked if she could look at it she responded with "Just leave the keys and we will email you a receipt" 40 minutes later--I get an email with pictures of the interior showing sand on the floor mats of the car. I tried to call the local phone number, but there was no answer. Somewhat lucky for me we had some time before our flight, so I then hopped on the shuttle and went back to the avis to see the car and potentially clean it. I was not allowed to see the car and had to wait 20 minutes for the manager to come and look at the email (not the vehicle). I asked him if I could look at the vehicle and he refused. I then informed him that the "oil change required" light had come on the first day of our rental and had been on the entire time. He told me I would most likely get a $125 cleaning fee and he would credit me $100 for the "oil change required" annoyance and my negative return experience. That did not happen and 2 weeks later I got an email with a $250 cleaning fee. Absolute shady practices at this location."

"I wish I could leave zero stars. This is the second time Avis has practiced shady business with me, and I will NEVER rent from them again! We arrived on New years Day. A busy day, and I could tell the staff was beyond miserable. There was one representative who kept shouting at everyone to only have the drivers inside their tiny little office (which I do actually understand, and our party of 6 respected). This should have been the first red flag. When trying to sign the agreement, the touch screen on the terminal wasn't accepting my check boxes and signatures, and the person helping me kept telling me I wasn't actually signing properly. Plain and simple, the device needs to be replaced, and the representative needs to check their attitude. Second red flag. The car itself was okay. It's a rental, so I wasn't expecting a refined piece of equipment. However, we did find trash from a previous customer under the seats. Like good, thoughtful, and cooperative citizens we simple threw that trash out. We rented for 5 days, for 6 people. We drove from Kona to Volcano to Hilo back to Kona, seeing all the sights along the way. There were no issues during the time of rental. We filled up the car (because we never pre-pay for fuel), and the drop off was simple. Then as we are about to board the plane to the next island, I got an email for a claim. I had taken photos of all the dings and scratches from previous rentals, so I didn't think much of it, knowing it wasn't us who did anything. Upon looking at the claim after landing in Maui, I saw it was a claim was for 'excessive sand' and that we would be charged for an extra cleaning fee. (Photos from claim attached). This was ABSURD... there was a tiny bit of normal debris from the bottoms of shoes, but nothing "excessive"!!! If Avis doesn't want to vacuum their cars after a rental, they SHOULDN'T BE IN THE RENTAL INDUSTRY!!! What a cheap ploy for erroneous charges, and points to the unethical operations of this location. Clearly they DON'T clean their cars in between, given that we had to clean out trash from someone else. I have yet to be charged, but I was sent a email stating that I would be charged $125 for the cleaning. This is complete nonsense. It probably took someone no less than 10 minutes to vacuum out the mats. But the fact that I will even have to dispute this with Avis is a complete waste of time for BOTH of us. The hour I will spend with their employee, and all the other time used to even attempt to make a customer pay for this could have been used in another way to actually make Avis ethical money! STAY AWAY FROM THIS LOCATION, AND CONSIDER RENTING FROM A COMPANY THAT ISN'T SHADY!"

"Cheryl Beimes deserves 5 stars for trying her best to replace the car I choose. I preferred not to. She is great! Very professional and customer oriented. AVIS deserves 1 star for keeping a car in such a terrible condition in your current options. Come on AVIS, you have a name and reputation to preserve. Get newer cars urgently. For the price offered, I felt disrespected."

"I usually never post any Negative Reviews but this one is an exception that I had to write this for the Avis Management at HQ to know. We rented a Jeep from the Airport and not after more than 50 miles it started an alert with Low Oil, I assumed it was first warning since we were at the Volcanic national park: we still pulled over and called their Customer Service and Manager none answered or even returned call. After multiple tries customer service connected us with Roadside assistance. Then the person on call helped us quickly to locate a Uber to send my family back to the hotel and also arranged for a tow truck. Unfortunately the tow truck guy was NOT Paid on time so he didn’t show up for 2 hours. Then I was sent text messages and assured that an alternate car will be ready for pickup at the Kilo Airport, thought my long day would be over…: NOPE I was again made to wait for 45 mins to get a replacement car. Thought this ends my review no wait.. when we went to return our car back at Kona Airport, I wanted to make sure I was not getting charged for towing so went to front desk. This gentleman was the rudest racist I ever encountered.: didn’t give me any information but was interrogating me as if I damaged the car and didn’t even tell me any information and was very rude in stating there is nothing he could do to check if I am getting charged. Question- 1. why would you give anyone a car with 0% oil in it? 2. Why is the roadside assistance so difficult and no one was taking ownership 3. Customer service, needs training on handling customer when they have to answer distressed call.. don’t assume this is our daily life."