Hualala’i Taxi & Tours 73-4337 Napo'o Place, Kailua-Kona, HI 96740

"Nel is a wonderful person!! I had forgotten my iPad in the hotel, and I realised when I arrived the airport. I was so upset. I called this company for asking a pick up between the hotel and airport. And he appeared in 10 mins!!! He was assuring me with his kindness and great Japanese language during on the way.Thanks to him, I got my iPad and my return fright. Forgetting my iPad turned into great memory. I really appreciate, Nel!!"

"Even though it was very early morning(5am) I could met Nel and I was almost miss the plane but I could make it thanks to Nel!!! He was so nice and I will never forget his all kindness."

"Nel was amazing. We called ahead of time for an airport pick up. Nel was waiting for us at the airport cold bottles of water in hand. Not only, did he drive us to the hotel. He also gave us an informative tour of the island as we pasted sights and landmarks. Very knowledgeable about the island history and volcanic eruptions. Will use again."

"Nel Saved the day. He has fast and reliable service. It was 4:30 am...waiting outside on that starry night with all my race gear in hand and my mom next to me an hour went past. At about 5:30 am the lyft I ordered the night before canceled. I was supposed to compete in my first annual Lavaman triathlon! With the late heads up I went back to my air bnb and tried to call taxi's but mail boxes were full. Nel picked up and arrived in about 10 minutes. Thanks to him I was able to arrive 15 minutes before my race and compete. It is more expensive than an Uber or Lyft but more reliable to take a taxi for race events and flights. We called Nel's buisness card and waited outside after the event finished. He had Belgium chocolate and sparkling water for us and showed interest in how my first endurance race turned out. I had fun in Hawaii partly because he was my taxi driver. My last day in Hawaii he picked my mom and I up and gave two home grown mangos. They were delicious! He didn't know this but I was lacking a lot of sleep and very sad and stressed but with his happy energy he pulled out two mikes and let us Karaoke with him. I decided to play along and my mom picked Celia Cruz, the salsa queen, "Rie, Llora," and it was so fitting to the mood to let stuff go and live your life that it helped me to move foreward to whatever I was sad about. I am grateful for this Taxi service that helped me get to and from my race and to the airport. If you get Nel as a driver that is a six star experience and I am full of gratitude for that. I have not met such a memorable, kind Taxi driver to this day. Aloha, Edy"

"When I arrived at the airport in Kona late at night a few months ago, the person who said she would help me with a place to stay or a ride to Hilo didn't show up and all the hotels were either booked or too expensive. So Nel gave me a ride to a bus stop where I could catch the bus to Hilo the next morning but when a security guard came and said I couldn't wait there overnight, Nel took me, free of charge, to in front of Target where I could wait overnight, and he promised to pick me up the next day at 6am at the McDonald's to take me to the bus stop to catch the bus to Hilo again. Well not only did Nel show up on time and pick me up but he also did it free of charge again, (I did buy him a McDonald's breakfast though because of his kindness). So not only was Nel professional, but he made my lousy situation so much better by showing me his great kindness and humanity. Thank you again Nel!"