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Honolulu Ford Service Center
1370 North King Street, Honolulu, Hawaii 96817
About the Honolulu Ford Service Center
Honolulu Ford Service Center is a trusted car repair facility located at 1370 North King Street in Honolulu, Hawaii. Our experienced technicians specialize in servicing Ford vehicles, providing top-notch maintenance and repairs to keep your car running smoothly. Whether you need routine maintenance, engine diagnostics, or major repairs, our team is dedicated to ensuring your vehicle is in top condition. With a commitment to customer satisfaction and quality service, Honolulu Ford Service Center is the go-to destination for all your Ford car repair needs in Honolulu.
Photos of Honolulu Ford Service Center
1370 N King St, Honolulu, HI 96817, United States
Opening hours of Honolulu Ford Service Center
Monday:
07:00 - 17:30
Tuesday:
07:00 - 17:30
Wednesday:
07:00 - 17:30
Thursday:
07:00 - 17:30
Friday:
07:00 - 17:30
Saturday:
07:30 - 16:00
Sunday:
Closed
Reviews of Honolulu Ford Service Center
"Brought new service truck in for 15k mileage service. Purchased the premium selection and signed paper for the printed price. Requested complimentary cleaning and took shuttle home. This was Friday, and never heard from dealership for the rest of that day. I had to call them on Saturday and ask if the truck was ready, they said yes. I get dropped off at the dealership, first thing was an additional $50 charge for "miscellaneous materials" I said absolutely not. So they removed the charge. Then I asked if the cleaning was done, they said it didn't look like it, because not on the print out. They had me wait on my Saturday while they hurried up and detailed the truck, wasting my time . This is exactly why there are more 1 star reviews, and nothing has changed."
"After getting a part replaced that was recalled, every time I get gas, my car stalls out, and I have to pump the gas pedal to get it started. When I called about it, I never got a call back. So I called again a few more times left messages and samething, nothing, no call back . It's been almost a year since I've been dealing with this."
"The service advisors are rude and condescending. Walked in with my 2 year old and asked if they could help me fill out the new customer processing form they wanted filled out and he laughed and said no. Then after 2 hours I asked another advisor for an update on my vehicle and I got another rude response of "no, only your advisor can give you that info" really?? When I pressed saying"that's ridiculous can you please check for me ma'am" she yelled "stop taking to me that way" I called her ma'am? In the end the service manager tried to make it right with a $20 discount but I will never use this service department again and suggest you don't either."
"Worst ford dealership experience and that’s saying something. Attempted to make appointment via website, said advisor would call to set up appointment. No one called so 3 days later on my day off (the day I tried to make a appointment for) I went in; we do not take walk ins, wouldn’t even let me drop the car off for the next service available had to make appointment for the next week and bring it back. Luckily I didn’t have to tow the car either time. Dropped off for appointment, tried to charge 250 for lug nuts said no, they offered to install some if I brought them so I did on my next day off. They wouldn’t accept the lug nuts because service center is closed. Told them to just put a post it on them and install when they get back, nope. Came back again to drop off lug nuts, service advisor I was texting wasn’t there (only had 4 texts over 9 days). Tried to call multiple times to get status, no answering machine just rings. Requested other tech to have them update me on status of the car. “You need to talk to your advisor” no other advisor could tell me the status? You guys don’t have a log or status system? No communication from advisor so I reach out, no hey sorry or my apologize just very short answers. Lug nuts were wrong so they couldn’t do anything, asked if the car was done she yes. So I came in the following day @2:30 website says service center is open until 4pm. No tech here “wrapped up for today” now 3 times I have come in and have not had anyone there to help me. They have had my car for more days then I have gotten texts or help combined. And not one “I’m sorry for the inconvenience” just attitude. Go anywhere but here"
"Faye the service writer was helpful for the most part. But service of technician was a joke guy forgot to put parts back on the vehicle, then I need to chase them down a couple months later to get them when I noticed. Went to change my oil after they didn't it the last time and boy did they over tighten everything. Oil drain plug was over tightened, oil filter was over tighten so badly that everything I tried couldn't get it off. Need to take apart majority of the front end just to get access to remove using water pump players and about 100 pounds of force (oil filter should be just over hand tight). All I can say is what a joke."
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