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Acura of Honolulu Service Center
3251 North Nimitz Highway, Honolulu, Hawaii 96819
About the Acura of Honolulu Service Center
Acura of Honolulu Service Center is a top-tier car repair facility located at 3251 North Nimitz Highway in Honolulu, Hawaii. Our expert technicians are trained to handle all types of repairs and maintenance for Acura vehicles, ensuring that your car runs smoothly and efficiently. We pride ourselves on providing excellent customer service and using the latest technology and equipment to get the job done right the first time. Trust Acura of Honolulu Service Center to keep your Acura in top condition and get you back on the road in no time.
3251 N Nimitz Hwy suite #100, Honolulu, HI 96819, United States
Opening hours of Acura of Honolulu Service Center
Monday:
06:30 - 17:30
Tuesday:
06:30 - 17:30
Wednesday:
06:30 - 17:30
Thursday:
06:30 - 17:30
Friday:
06:30 - 17:30
Saturday:
06:30 - 20:00
Sunday:
10:00 - 18:00
Reviews of Acura of Honolulu Service Center
"Hey, I just went here with my elderly step fathers car that hasn't seen a shop in years and they shop I must say is the most professional and accommodating place I have ever been too, they fed me lunch and fixed our vehicle with great discounts!! Thank you"
"I’ve been going to Acura of Honolulu service center for a long time. My last experience was the worst ever! Went in for an oil change and safety check and was given the upsell of nearly $800, including crankcase cleaning and tire rotation. I don’t drive my car often so I have very low mileage. He knew and I knew I didn’t need it. When we decline services then we were given an attitude. So annoying! Tire rotation I do at samsclub for free, where I bought my tires from. Waiting area was super noisy! The seats faces the bathrooms were they keep the doors open and you can hear everything, especially the toilets flushing. The tv was turned off so you can hear all the conversations going on between the employees talking to each other and phone conversations, between sales person and buyer, and people walking across the stone floors. One of the office workers in the back was walking around the waiting area on a speaker phone conversation, so unprofessional! It wasn’t a pleasant wait at all! I rather listen to the tv or better yet, go for a Honda service for cheaper prices and a more quiet experience. 8/4/23 UPDATE: Got a phone call today from Koji at Acura and apologized for my experience. He seemed very genuine and listened to what I had to say. He advised he will speak to those involved to make sure it doesn't happen again, to me or other customers. I am very satisfied that Acura actively does something to improve their customer service. THANK YOU, Koji!"
"I'm sure it's a lot to service mostly every Acura on island, but man the service here has really gone down the last few years and it truly shows. They never have any loaner vehicles when you have to leave your vehicle for service. Showed up at the time they told me to and my car wasn't taken back for over an hour and a half. Had to leave and come back the next morning because I had my daughter with me a other things to do. I needed my battery changed and a new safety sticker. Came back the next day and Chester one of the service managers got me in and got the jobs done within 35 minutes. We need that kind of service NORMALLY or somebody saying you'll be waiting around over an hour today once you get there so you can make better decisions and not waste your time."
"We're on our third MDX since 2015, and the experience gets better each time. Leased the 2023 aspec MDX and the process was painless. We even had our 4 year old and 7 year old sons with us and it went smooth. The service department is on point and always provide a pretty good loaner. Go down and ask for Colin for a new Acura!"
"They were quick and friendly. The complementary car was was appreciated. Though our repairs were not included in the warranty, it wasn't a difficult fix for us after. Their waiting area is comfortable with some water, coffee and snacks. There was a TV to pass the time as well. Will definitely come back for any service in the future."
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