Nalu Spa

"mediocre experience and not worth it, as other reviews have said. the therapist was late and wrapped up early, turning a 30mn massage into a 15mn one. when I raised this at check out, the attendant said "guess you should have booked for longer". wow? usually I wouldn't leave a negative review, but their feedback form would only submit if I presented favorable scores so I'm sharing here in the hope someone in mgmt sees."

"Unfortunately, cannot say we will be back nor recommend services here. My husband and I usually love getting couples massages, but found the massage itself very underwhelming, if we felt anything at all. Additionally, I have never broken out from a massage, ever, and after getting their salt stones combined with whatever oil they used, I have been experiencing the worst breakout/ rash on my back for over 10 days now. I have never had any reaction like this, let alone to this degree. I am not sure how sanitary the stones they use are as a result of this but 0/10 do not recommend at all!!! It is a shame because the facilities are nice and the spa is located within the beautiful turtle bay resort, but we will stick with the ritz Carlton in Waikiki for future spa services for a better overall experience."

"Wow! What an amazing spa! Super helpful staff, easy to book, willing to customize something for me since I’m pregnant and really beautiful spa facilities. Kristin was absolutely amazing for both my prenatal massage and scrub. Even though it’s definitely not a cheap experience super worth it!"

"On a whim booked two wiki-wiki massages for my husband and I. We live in town and wanted to make our way up for a day trip and Nalu Spa did not disappoint. The amenities post-renovation are amazing and the service exceptional. Shout out to Kauwe and Keola who had us walking out feeling brand new! Our only regret is not booking longer services but we’ll be back, for sure."

"I had hoped to provide this feedback in the survey that was sent by Nalu after my visit, but their site seems to be down.... First, the staff was lovely and friendly and I've never felt more welcome at a spa. My facial was outstanding. My only complaint is with the nail services. First, it was made clear several times before and during my appointment that I have an allergy. The CBD mani/pedi included that ingredient in the products and it wasn't made known to me until it was already on my skin. I was still charged for this service despite not going through with the CBD products. Second, having paid that amount of money for these two services, I would have expected the polish to last longer. It chipped on both my hands and feet within a day of the service. Not worth it in my opinion. While I did truly enjoy my time at Nalu, I think there are some things that can be improved upon."