Massage Envy

"They have raised the prices for the membership again, and its starting to feel like it's not worth it . I live near 3 different locations, and trying to get an appointment at any of these 3 is way harder than it has to be. They just don't have enough employees. Plus, you never actually get an hour massage. It's more like a 50-minute massage because the massage therapist's never start on time, and they always quit early. But my biggest gripe is that you are not allowed to freeze your membership and use up any massages that have been accumulated. I was in an accident, and I accumulated a lot of sessions during my recovery. So, you have to have an active account to be able to use those saved up sessions that already have been paid for. There is no legit reason why you can't freeze your account and use up your already paid for sessions, except that it's greed. If I ever do get to use up my paid for sessions, I will definitely cancel my membership just for this reason."

"Deceptive and unscrupulous, they exploit every opportunity to drain your wallet. You request a specific specialist, only to find they switch it at the last minute and attempt to impose a cancellation fee when you refuse to see someone else. Their defense? It's all part of their corporate policy, leaving you helpless. If you're on a membership, canceling means forfeiting all your paid-for credits within 60 days – rendering them useless. They conveniently omit the fact that you can't transfer them to a friend when you cancel, but it's buried in the terms and conditions. It's frustrating; you paid for services and should be able to use them or share them with a friend. (Oh, and they charge a $10 transfer fee just to squeeze a few extra bucks from their customers.) Save yourself the trouble and skip this profit-driven corporate entity. Instead, support local spas and health practices in your community that genuinely care about your well-being."

"The staff was friendly, professional & knowledgeable. Keke assisted me at the front desk and was able to get me a massage despite short notice. Jenny, my masseuse, was amazing! Her deep tissue massage was the best I’ve had in Henderson. I highly recommend her."

"I was here mainly for exfoliating of hands. Really not satisfied with the exfoliation of arm/hand. The main purpose of exfoliation is to removal of dead skin. But removal of dead skin was not performed on the arm or back of arm which was suggested in the website. We need to understand well before enhancements are added to the site. Entire session was not even performed for an hour. On top of that. Website says 80$/ hour and on-site they say it is 120$ which i don’t understand."

"I have been to 3 of the Massage Envy's in Vegas and this is the cleanest and nicest looking one I have been to. My massage today was nice. I will definitely return next week. Even though it's a 30 plus minute drive I think this one will be where I go from now on. The employees are friendly. I know for a fact that the other 2 Massage Envy's had their best therapists transfer here. Update: So the day before my next massage I get a call that my appointment is cancelled. Eh, not a big deal. Just reschedule for the next day or 2...Nope. I'm told it's at least 2 weeks from now. So where is your customer service? You cancel my appointment to accommodate your business and I lose out. I'm thinking you owe me a free massage for my inconvenience."