Papa Johns Pizza 2025 Kalākaua Avenue, Honolulu, HI 96815

"The manager, Julie was extremely rude! It is unfortunate that I am a fan of Papa John’s, and her attitude has left a disgusting taste and insults the company name. She was claiming to be so busy, but was only making one pizza and avoiding eye contact when I walked in. To make matters worse she had her delivery driver Rick answer the phone, knowing that she had already hung up on me. Terrible customer service, unprofessional and not taking steps to resolve an issue that was brought to her attention. Did we ever get our pizza? No, we requested a refund after talking two multiple people because of Julie’s behavior. It’s located in Aloha Island Mart and wouldn’t recommend this place to anyone. Never Going There Again!"

"The woman working there at Tuesday night on 01/31/2024 was extremely rude. I got there to pick up a pizza and said hi it’s a pick up. She didn’t even look at me! I started to look around to see if there was anyone else there working and it was just her so I said pick up is with you? And she look at me and said can’t you see that I’m doing something here? I didn’t even know she heard me for the first time because she completely ignored my presence. I left without my pizza."

"Ever since this location opened, it's customer service and quality of product has been extremely mediocre to be nice. Half the time the workers are hiding out in the back and seem perturbed the customer bothered them for an order. I got so fed up with waiting once I just reached across and got my order myself. My last order was a Papadia, which was saturated in grease and there was no pickled banana pepper. Today I tried to place an order but the Web Wednesday promotion has been apparently discontinued with no prior warning. Papa Johns Hawaii tweeted the offer today, but despite my having ordered it at this location for months it's no longer available. Been nice knowing ya, Papa Johns Aloha Gas Kalakaua!"

"I don't ever buy pizza from a chain pizza shop. I'd rather just save money and get a frozen pizza since Hawaii doesn't have any real good mom and pop pizzerias. Though on 6/14/23 pm. we decided to order pizza because we were extremely hungry, exhausted, and didn't have anything at home to make. We weren't disappointed. In fact, I was extremely impressed with how well our online order was made. Whoever was working that night followed the directions perfectly and sent us some good pizza. I still don't like the quality of chain pizza ingredients, dough, or sauces, but whoever made our order did the best they could with what they had. The pizza was thin and crispy. Cooked well, and toppings were perfectly balanced."

"First you say you didn’t get our order when we call after not receiving an email confirmation - zero care for customer service. Then it shows up uncut to our hotel. Weird is all I can say for the Hawaiian experience. 2025 Kalākaua Ave location if you want to send some trainers. I would caution against placing an online order! They will just tell you it’s normal for them to not get it, and that someone will call you about it, but they won’t. It may show up, and it may show up uncut. If that’s the way you like it."