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Sunglass Hut
75-5725 Ali‘i Drive, Kailua-Kona, Hawaii 96740
About the Sunglass Hut
Sunglass Hut is a premier destination for stylish and high-quality sunglasses in Kailua-Kona, Hawaii. Located at 75-5725 Ali‘i Drive, this store offers a wide selection of designer sunglasses from top brands such as Ray-Ban, Oakley, and Prada. Whether you're looking for trendy frames or polarized lenses for outdoor activities, Sunglass Hut has something for everyone. With knowledgeable staff and a welcoming atmosphere, shopping for sunglasses at Sunglass Hut is a truly enjoyable experience. Visit us today to find the perfect pair of shades to protect your eyes and elevate your style.
Photos of Sunglass Hut
75-5725 Ali‘i Dr, Kailua-Kona, HI 96740, United States
Opening hours of Sunglass Hut
Monday:
10:00 - 17:00
Tuesday:
10:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
10:00 - 17:00
Friday:
10:00 - 17:00
Saturday:
10:00 - 17:00
Sunday:
10:00 - 17:00
Reviews of Sunglass Hut
"Nikki who works at this location is awesome! She was so helpful and provides such great customer experience. I would highly recommend this location because of her."
"Nikki is incredible. She was friendly, knowledgeable and provided efficient and attentive service. Will absolutely return my business. Mahalo, Nikki!"
"Store was not open during normal business hours. They did not have any signs posted about why they weren't open and had no explanation if they were out for an extended period of time."
"I bought a pair of Raybans that developed spots after a week. I was told these were permanent "water stains" because they got wet and weren't dried right away, and this was considered wear and tear. To me, permanent damage to a brand new product caused by a drop of water is not "wear and tear" but rather the mark of a defective product. Perhaps most egregious was the staff member telling me it's the same thing that would happen to a drinking glass that wasn't dried right away (i.e. permanent blotches on the glass), which is not an experience I've had with any drinking glass in my kitchen cupboard. Product should have been refunded or exchanged as opposed to me being sent on my way."
"Update: We called Maui Jim directly and an extremely helpful rep Named Parker overnighted us another pair of sunglasses. They want us to send back the broken pair to be fixed and sent back. Parker was extremely helpful over the phone and customer oriented. She said we could even keep the fixed pair as well as the new overnighted pair. I highly recommend dealing with Maui Jim directly and buying from them instead of Sunglass Hut. Parker was very sorry for our terrible experience at Sunglass Hut and she’s sending out a Maui Jim representative to investigate and resolve the customer service issues at this Sunglass Hut. Our experience with this Sunglass Hut has been atrocious. My father in law purchased an expensive pair of Maui Jim’s for near $300. Not 24 hours later the glass lens shattered when he was wiping clean one of the lenses. One reason you buy Maui Jim’s is for the warranty, so we went back to sunglasses hut to get them replaced. We ended up with a box and would have to pay shipping and wait for the company to send us a new pair. By the time that happens our vacation trip will be over and he’d have to manage without sunglasses or buy another pair. So after looking on sunglass hut’s website about their return policy we realize that we can return them with receipt and packaging within 90 days. Here’s the text on their website about their “free and easy returns”: “Whether you made your purchase in person or online, you can always return products at one of our Sunglass Hut retail stores. Just bring your product, proof of purchase and original packaging into a store within 90 days of your purchase, and we'll provide you with a complete refund.” Well I can assure you this process is anything but free and easy. Rubylyn tried everything possible to weasel herself out of giving us our refund. She’s a supervisor and she called someone else at a different store who authorized the return. We were about to swipe our card and she says hold on. Goes to the back of the store, and finds a fine print return policy different than what’s online! In their store return policy it states the glasses need to be in original condition. How misleading is that? Their website has no “original condition” clause. Even if the sunglasses were not shattered, then they’d still be used and not in original condition - therefore very misleading We tried our best to make good of the situation to see if there’s anything we could do with her calling another store, but Rubylyn just did not want to help us at all. The customer service was horrible. And to top it all off, she took a stab in the dark by saying she smells alcohol on us and we should leave. That was her defense on avoiding a return. That’s wrong! We were completely objective about the situation and just citing the website and facts about their return policy. All we wanted was a pair of sunglasses to enjoy our Hawaii vacation, and Sunglass Hut couldn’t accommodate. I’m appalled, and can’t imagine how businesses survive without any customer orientation skills. I see other reviewers online also mentioning negatives about how they handle returns A couple hundred dollars, and a dissatisfied customer can ruin potential thousands from future customers spending. I hope the franchise owner sees this review and opens their eyes. I hope Sunglass Hut makes a change for the better. This is just sad."
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