Pacific Source

"I needed a custom-sized window as the window was already framed 80 years ago, and nothing "standard sized" today would work. I emailed for a price at 5:30pm, after they were closed. I had a quote when I woke up the next morning. You can't beat that kind of service! The window arrived a few weeks later, as promised, and fit perfectly."

"I work for a high end custom home builder and Pacific Source is our "go to" resource for windows, doors, cabinetry, and plumbing. Their salespeople are very knowledgeable and have been in the industry a long time - they know their stuff! Their shipping and delivery department is wonderful too. Items arrive when promised (COVID dependent) and undamaged. I highly recommend them"

"Our contractor has previously worked with Pacific Source, and suggested we get doors from them for our house. We placed an order for over $10,000. This order was placed at the end of September, with them giving our contractor the understanding that, give or take, the lead time was about 12 weeks. Now, after an incident on their end, one of the doors is delayed until end of January and the other doors are said to arrive mid January. While I understand that incidents happen, I find their unapologetic lack of accommodation and subpar customer support truly disconcerting. Will we get our doors in by the end of January.. who knows, after spending so much money with this company, I sure hope their product is worth the wait. Their prices aren’t competitive, their communication on lead time is wrong, their customer service and support are lacking in a huge way, naturally I am worried about the product now, too."

"I attempted to give Pacific Source $15,000 to $25,000 for new kitchen and bath cabinets but they were too "busy" to take my order! The salespeople here are NOT professional and don't have a clue how to conduct business! I would mention the particular salesperson that I dealt with, but (Terry) would be out of a job for the unprofessional way he handled this situation! I personally spent over 20 years in the Design/Furniture industries and have never treated a client the way I was treated by this salesperson! He promised to follow through with my cabinets and strung me along for WEEKS before sabotaging my condo remodeling schedule by finally telling me that he was "just too busy" to help me! I have numerous incriminating e-mails he sent me to prove his total lack of action.........His honesty would have been nice from the very beginning! My best advice is to go somewhere else on Maui for kitchen and bath cabinets!"

"Excellent quality products and Gina is extremely knowledgeable and great to work with. We live in the most remote place on earth, so it is so valuable to get the order right the first time as we all live with freight costs. Beautiful well made cabinets, quality appliances, tile and mosaics, hardware and doors. What a great resource to have on Maui."