Costco Tire Center,

73-5600 Maiau St, Kailua-Kona, HI 96740, United States

"This was the WORST service I have ever experienced. I scheduled to get 4 new tires put on my car and they estimated it would take 1 hour so I decided to just walk around the store instead of being picked up by a friend. 4 hours later my car was finally ready just for me to drive it away and the balancing to be off, causing my car to shake. They took 4 hours to put my tires on and still messed something up!? So I took my car back a couple days later for them to fix the balancing and they have the audacity to tell me that it’s because of the type of tires that I bought from them which were BF Goodrich All terrain tires. So you’re telling me that I spent over $1000 on tires from Costco just for them to make my car shake!? They were so rude to me, saying there is nothing they could do but that they will try to balance the tires. Then when the car was ready to be picked up, I wait in line for half an hour just to get to the front and for the mechanic to disregard me and say to pick up my keys from the garage. I can’t emphasize how rude these guys are and I honestly don’t think they know what they’re doing back there. Hopefully I don’t have anymore issues with my tires so I don’t have to go back to these guys because they are awful."

"The tire sale was a nice surprise but having a cancellation happen as I was checking on tires and the guy said we can do them today was music to my ears; however, I had drove my vehicle not my my husband’s. The nice guy said no worries just have him drive down and we will hold the spot for him. We were so happy! I feel who does that?! He went out of his way to help us out. Thank you Costco Tires! Happy customers here!"

"Go somewhere else if you can’t drop your car off for the day. Very understaffed, and you can tell their existing staff gets a lot of complaints based on how they handle customers. An appt means very little at this particular Costco tire center"

"I got my hopes up when I set up appointment two weeks in advance for 12 o’clock and I was hoping to be done with installation of tires within 30 minutes or an hour. I came in 15 minutes earlier as it was recommended to check in. It took 30 minutes just to check in and then three hours later me and my toddler is still waiting and Costco parking lot . 1 hour late for kids school pick up. Food is going warm and car still doesn’t have tires on. Why allow so many appointments to be scheduled when you can’t I keep up Costco."

"Two guys working on the flat. By working, I mean standing next to the tire and staring at it. Over an hour later, still there. Must be newbies in training. Definitely not something I’d expect from Costco tire service. 2 hour venture. I hope it’s done right and will hold up."