Red Lobster 1765 Ala Moana Boulevard, Honolulu, HI 96815

"I love Red Lobster, but I'm finally done with Honolulu’s Red Lobster location. Fool me once, shame on you fool me twice, shame on me. My experience with takeout is consistently bad. I complained to the management about a year and a half ago, and I can see that nothing has changed. I keep hoping that things will change but they never do. On my most recent visit, I came in for my food, and the disorganization was off the charts. The Hostess gave a half-hearted effort, but she showed that she didn't care, and I was left waiting for over 30 minutes. I received my food, and it was lukewarm and unenjoyable. There is no excuse for such poor service, which reflects the management at that location. Their Social Media and review management is stellar, but apologizing means nothing if they don't improve their service at the restaurant."

"Excellent customer service with waiter TJ. Thank you for your service TJ. Very attentive and friendly. Very cozy atmosphere. The place was very clean. Food was fresh and delicious. The cheddar biscuits are BOMB! The menu is big. We also signed up for their rewards app to earn points and get 10% off a visit. They have a photographer taking pics of customers and you get a free souvenir postcard and then can purchase a bigger framed one. I bought one for $20. This is such a fantastic idea for making memories! Liza was so nice and friendly! Thank you for being dog lovers! This alone is everything to me! Because of the photographer we now have an amazing memory of our dog at red lobster. Of course I took my own photos but come on, we now have an official red lobster logo framed photo!! The only thing is they don’t have a military discount for retirees. As a veteran and having served many deployments, this hurts me bad. Veterans should be included and recognized for our service! Going somewhere between 2p-5p is a great time to avoid crowds and have space from others. Lastly, you must take a jacket and wear pants, it’s arctic cold in the restaurant."

"The wait staff here was amazing. They were so nice, accommodating, and helpful. Also the Lobsterita was huge. Definitely get that over the regular margarita."

"We arrived as a party of 4. They were only moderately busy with several empty tables. We were told it would be 10 minutes before we’d be seated. We went to the bar to wait. The bartender was great and provided prompt and professional service. The bar area floor and one of the tables were slick with something that required me to go wash my hands. After 40 minutes of waiting we went to check on our table and three employees walked around, looking this way and that way, trying to communicate between each other but seeming to go in circles without resolution. We were finally seated and got our drinks in a reasonable amount of time. However, it took about 20 minutes to even get our food order placed. Our server, Kassie, was very pleasant despite what appeared to be a short staffed shift. We waited 30 minutes for our food and then Kassie approached to inform us that the appetizer lobster pizza I’d ordered as my entree was unavailable. Apparently the kitchen had just informed her, instead of doing so when the order was placed 30 minutes prior. So I chose another meal. Kassie returned again to inform me that wasn’t available either. I finally ordered the shrimp cocktail so that it could come quickly. They did comp my meal, which we appreciated. Kassie was very apologetic and doing all she could to make it right. We don’t blame her for the wait or lack of food items required for the meals I had ordered. There was a young lady going around and offering to take photos. They offer one free one but more can be purchased if desired. She was very pleasant and accommodating. She did lean way back over the couples table beside us as she took our photo. I felt bad for the couple. She was just trying to get a good shot with not much room to work with due to the way the tables were set up. The food was pretty good. I didn’t hear any complaints. It was just a very long meal that was on the tail end of a long day of travel. I would be very hesitant to give this location another shot."

"Enjoyed lunch here today with my mom and sister. The restaurant was clean and it was quiet since it wasn't busy yet. There was a little wait for them to take our order and again to bring out the food, but overall, it was a good experience. The food was great and the staff was friendly and polite."